Delivery options

Your delivery

Within just 4 weeks of confirming your final order, you'll be able to request delivery of your gifts. Any long lead time items will be sent in a free follow-up delivery. You will be able to book a delivery date in My Account. We offer a free standard delivery service which is available Monday to Friday within the UK, Channel Islands and the Republic of Ireland.


Delivery charges


UK & Channel Islands, Northern & Republic of Ireland

Free Standard Delivery

All day weekday slot

Free

Premium Delivery

Guaranteed by 12 noon with your 1 hour delivery slot confirmed by SMS

Free

Saturday Delivery

Guaranteed by 10am with your 1 hour delivery slot confirmed by SMS

£36

Mainland Europe

Zone 1

Belgium, Netherlands, Luxembourg, Germany

£79

Zone 2

France, Denmark, Italy

£99

Zone 3

Spain, Portugal, Austria

£169

If you’re unsure about which delivery service is right for you, please contact us to discuss your options. We aim to send all of your gifts in one delivery, however split deliveries are available for a small fee.


If no one is available at your address to take the delivery, we will leave a note to say the gifts will be returned to our premises and to contact us to rearrange delivery. In case of an unsuccessful delivery due to poor instructions or no answer then we can store the gifts until future attempts are made and costs of storage and insurance may apply. Any subsequent delivery attempts may incur additional charges.


Gifts will be your responsibility from the completion of delivery. Any large items included in your list may be delivered to you direct from the item’s supplier.


Our service commitment is to contact you within 28 days of you confirming your list to organise your delivery. If your gifts have not been received within this time and you have not chosen gifts with longer lead times, we will liaise with you to offer alternative options.


International delivery

Unfortunately we’re unable to deliver outside of the Mainland European zones detailed above without prior arrangement. Please contact us to discuss deliveries outside of these zones. Find out more about our delivery policy.