Covid-19 FAQs

We’re sure you have lots of questions around your wedding at this uncertain time, but we’re here to support you. We’ve put together some FAQs below to help answer all of your gift list questions.

Yes, you can absolutely continue to build your gift list with us. With our fantastic website and unique gift options, creating your dream list couldn't be easier. The best part is, you can do it all without leaving the comfort of your sofa.

Our Customer Services team are here to give you all the support and advice you need whilst creating your list. Feel free to get in touch by phone, email or online chat and we will be more than happy to help guide you through your gift list experience.

Yes, you can still lock in your gifts, spend credit and confirm your list. Please note, due to the government restrictions in place, there may be delays to our usual lead time of 4-6 weeks to get all your gifts sent to our warehouse but our team is working hard together with our wonderful suppliers to get orders fulfilled as quickly as possible.

Whilst you are still able to place your order online, due to the government restrictions in place, there may be delays to our usual lead time of 4-6 weeks. Rest assured, our team is working hard together with our wonderful suppliers to get orders fulfilled as quickly as possible and the best way to speed up the process is to continue locking in your gifts so we can keep ordering.

If we are unable to source a gift because of Covid-19 we will let you know. As with our standard procedure, we will credit your account so you can spend it on something else when you are ready.

Yes, you can still book your delivery within your control panel. Once you've confirmed a date we will package up your order and get all your lovely gifts sent out to you.

Our courier partners have received extensive communication on the importance of hygiene protocol and are taking all relevant precautions. As always, our courier will be operating a ‘to door’ delivery meaning there is no need for them to enter your home.

Once you have selected your delivery day, we will request this with our courier partner. Our deliveries are made by Parcelforce, the UK’s largest courier network and they will provide you with full tracking details via text the morning of your delivery.

All guest contributions towards cash or honeymoon funds are 100% secure. All monies are securely held in a separate ring-fenced trust account, which means your funds are completely safe and protected at all times.

We are so sorry to hear that you are having to postpone your wedding. Rest assured that we are here to make this process as easy for you as possible. If your guests have already started purchasing gifts, their money is 100% safe in a separate ring-fenced trust account. Any locked gifts that have already arrived with us will be stored securely until your delivery date.

If you already have a new wedding date you can amend this in your account control panel. Please go to ‘list settings’ and you'll be able to change your date in the 'wedding date' section near the top of the page.

We are so sorry to hear that you are having to postpone your wedding. Rest assured that we are here to make this process as easy for you as possible. If you already have a new wedding date you can amend this in your account control panel. Please go to ‘list settings’ and you'll be able to change your date in the 'wedding date' section near the top of the page.

We are so sorry to hear that you are having to postpone your wedding. If you don't have a new wedding date yet, please do not worry. You can simply put a placeholder future date in for now so that you keep all of the hard work you have put into building your gift list. To do this please go to ‘list settings’ and you'll be able to change your date in the 'wedding date' section near the top of the page.

We are very sorry to hear that your wedding plans have changed due to the current situation. Rest assured that we are here to make this process as easy for you as possible. We have adapted our service to allow you to update your gift list details easily via your online account. You can change the date as and when you need to, this can be completed via the list setting section of your gift list. Our customer service team is on hand if you would like any help.

We are so sorry to hear you are having to cancel your wedding. In order to keep all the hard work you have put into building your wedding list, we recommend putting a temporary future date against your wedding list rather than cancelling it. This will allow you to still have access to your list and update it should you set an alternative date for your wedding.

If this isn’t possible and you do need to cancel your wedding, please reach out to our Customer Services team. We are always on hand to fully support you and help you with any next steps at this difficult time.

The health and wellbeing of both our customers and our staff is our utmost priority. We’ve been taking the necessary steps and following government guidelines to protect both our employees and couples that use our service. If you would like to find out more about the different processes we have put in place you can download our risk assessment.

Rest assured, your money is completely safe and protected. All guest contributions towards cash or honeymoon funds are 100% secure and are held in a separate ring-fenced trust account until the couple decide what they would like to do with it. You have the right to cancel your order and receive a full refund if you cancel the purchase within 14 days, starting from the day you made the purchase.

Yes, you can absolutely still purchase any gift or fund from a couples list. Rest assured, your money will be completely protected. Any contribution towards cash or honeymoon funds are 100% secure and are held in a separate ring-fenced trust account until the couple decide what they would like to do with it.

The gift you have chosen to purchase remains fully flexible for the couple until they have locked the item ahead of delivery. If the item is locked and has already arrived it will be stored safely for the couple.

Yes, you can absolutely still purchase any gift or fund from a couples list. Rest assured, your money will be completely protected. Any contribution towards gifts, cash or honeymoon funds are 100% secure and are held in a separate ring-fenced trust account until the couple decide what they would like to do with it.