Delivering your wedding gifts is one of our absolute favourite parts of our service. Unfortunately we've been navigating disrupted supply chains and order processing delays which have impacted our usual estimated delivery time. We usually aim to have your gifts with you between 4-6 weeks. The issues we have highlighted now mean that your gifts are more likely to arrive in 8-12 weeks from the date you confirmed them. We know this falls short of your expectations for Prezola and for that we are truly sorry.
Whilst some orders won’t be impacted, those that are affected will exceed our typical lead time. We should reiterate that this will impact a portion of your confirmed gift list and not every item you have ordered.
We know how important it is for you to get your wedding gifts as soon as possible and we’d like to assure you we’re doing absolutely everything we can to make that happen.
We’re working very closely with all of our suppliers on weekly stock availability, forecasting and reserving gifts in advance wherever possible. We’d also like to offer the option of a split delivery to those impacted. This means that we can deliver all the gifts that have already arrived and those with longer lead times can be sent at a later date. If a gift you have ordered becomes unavailable, our customer services team will be in touch to sort a similar alternative or to help you find something else you’ll love.
If you confirmed your gifts 6 weeks ago or more, please contact our customer care team on firstname.lastname@example.org for a personal update on your wedding gifts and how soon we think we can get them to you.
Thank you for bearing with us, we're here if you have any questions and please rest assured we are working hard to get things back to normal.
Good news - this gift will be delivered to you directly from the supplier and standard UK delivery is already included in the price.
If your delivery is to Scotland or outside of mainland UK there may be additional charges or restrictions.
Thank you for registering your interest in Platinum by Prezola. A dedicated gift list consultant will be in touch to discuss your list.
We can let you know when this gift list is available to view. We will never share or use your email for marketing purposes.
You'll receive an email when the couple has made their gift list available to view.
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