Once you’ve registered your account with us and set up a password you can start creating your gift list. Remember we have three service levels as follows:
Get busy creating your list - at home or on the move. With our Free and Premier Accounts you can choose from over 30,000 gifts and charity funds. To add honeymoon funds and cash gifts, upgrade to our Premier Plus Account.
Prezola Gift Vouchers will automatically be added to your gift list for your guests to purchase unless you opt out.
You can edit your gift list at any time using our simple editing tools. Change the order of your gifts to present your list just how you want, highlight your ‘most wanted’ gifts, add comments to share why you want a gift, delete gifts you no longer want and change your message to guests - plus lots more. It’s quick and simple!
Once your gift list is ready, simply open your list and it’s ready to share with your guests with your free gift list cards (Premier Accounts) or your gettingmarried.co.uk website. Relax while your guests get shopping on line or by phone. All they need is your 8-digit gift list number.
Guests can buy gifts right up until when you close your list. Your guests understand they are purchasing credit which will allow you to exchange or substitute gifts they have purchased when you finalise your list.
Gift purchases show as they occur and you can receive automatic emails confirming purchases (opt out available) which also includes an exchange option for each gift. Any exchanges are added as credit to the balance on your account.
We allow you to make unlimited changes to your gift list before we deliver them. This means that you can exchange gifts if you’ve changed your mind, add gifts to complete sets or purchase extra gifts with Prezola Gift Vouchers or cash gifts and have them all delivered in one go!
Honeymoon contributions, charity donations and cash gifts will be paid into your nominated bank account on finalising your list.
You need to choose a date to close your list when no further purchases can be made. We recommend allowing up to 14 days after your wedding to accommodate any late guests but this is up to you!
If you don’t choose a close date six months after your wedding we will close your list on your behalf (cut off close date). Don’t worry, we will contact you in advance to remind you that you have not closed your list!
Once your list is closed you need to finalise your list. You’ll get a summary of any credit available to you and an email providing instructions for finalising your list.
You can exchange your gifts for other gifts, spend any cash donations or Prezola Gift Vouchers. You can also use your own money to make up the balance or to purchase additional gifts. It’s not possible to finalise your list until all credit has been spent.
We recommend finalising your list within 14 days of the close date but this is entirely up to you! If you do not finalise your list within six months of the close date (or cut off close date), your account will no longer be available to you. We will contact you in advance to remind you that you have not finalised your list.
Once your list is finalised your choices will become confirmed orders, we’ll get busy sourcing your gifts, you’ll be able to keep track of what gifts are ready for delivery in My Account. Please note you will not be eligible for refunds or exchanges unless the gifts are faulty or damaged.
After the wedding, you receive 10% off everything you buy at Prezola using your own money. Perfect for completely a dinnerware set, buying leftover gifts or making your money go further on something special.
Sometimes, it is possible that some gifts are discontinued by the manufacturer before you finalise your list. In this case, we will automatically exchange these gifts for credit which we will add to the balance in your Account. A summary of these gifts will be emailed to you after the close date.
If a gift is out of stock we will exchange them for credit which we will add to the balance of your Account. If you would like us to continue to try and obtain this gift rather than have the equivalent monetary value as credit please contact our Customer Services Team and we can try and find out when our supplier expects to have the gift back in stock.
If there is a gift which you don’t want to miss out on this must be identified as a ‘Most Wanted’ Gift. If a gift identified in this way and is purchased by your guests, we will source it in advance of you closing your list. As these gifts will be sourced and bought in advance they will not be eligible for a refund or exchange unless the gift is faulty or damaged.
If you select a gift which has a longer lead in time (for example: because it is more bespoke or handcrafted) it can take time to source and receive these gifts from the retailer. Where possible we will identify these gifts and communicate the longer delivery timescales. If you select these items for your list you agree that you will not be able to select a delivery date for the remainder of your gifts until this gift has been received.
If we’re unable to obtain an item on your gift list, we’ll credit your Account with the equivalent value which you can use for other gifts on our site. If this happens, we will we will provide you with a summary of the gifts which are not available and which you have been credited for, but we won’t notify your guests. Credit on your Account cannot be withdrawn as cash.
Once all your gifts are ready for delivery you will be asked to book a convenient delivery date. Once your delivery date has been confirmed we’ll deliver your gifts.