Once you’ve registered your account with us and set up a password you can start creating your gift list. Remember we have three service levels as follows:
Get busy creating your list - at home or on the move. With our Free and Premier Accounts you can choose from over 30,000 gifts and charity funds. To add honeymoon funds and cash gifts, select our Premier Plus Account.
You can edit your gift list at any time using our simple editing tools. Change the order of your gifts to present your list just how you want, highlight your ‘most wanted’ gifts, add comments to share why you want a gift, delete gifts you no longer want and change your message to guests - plus lots more. It’s quick and simple!
Prezola Gift Vouchers will automatically be added to your gift list for your guests to purchase unless you opt out. Our research shows that guests prefer to buy vouchers than a gift they're not keen on (even if you are!). They're happy buying vouchers and you're happy spending it on what you really want! However, vouchers cannot be exchanged for cash!
If you know what you want but you’re unsure of how many gifts to add, or how much your guests will spend, your Personal Shopper is on hand to give advice on your gift list creation and product choices as interiors and gift list specialists. Their goal is to match your personal style, and along with the 30,000 items on site, our Personal Shoppers have access to many more from all of our brands.
Choose when your list is available for guests to browse and buy gifts. You can open your list whenever you like and guests won't be able to see it until this date, so you can keep it hidden until you're ready!
Share your gift list number with your guests using your free gift list cards or your gettingmarried.co.uk website if you have one. Relax while your guests get shopping online or by phone. All they need is your 8-digit gift list number.
Guests can buy gifts right up until when your list closes. This is set at two weeks after your wedding but you can change this if you like. Once your list is closed it will be time to finalise your list to make sure it’s ready for delivery.
Your guests understand they are purchasing credit which will allow you to exchange or substitute gifts they have purchased when you finalise your list if you wish.
Gift purchases show as they occur and you will receive an automatic email to confirm each purchase.
When a guest buys a gift, you’re given the option to exchange it, “lock it in” or decide what to do later. Any exchanges are added as credit to the balance on your account.
We allow you to make unlimited changes to your gift list before we deliver it. This means that you can exchange gifts if you’ve changed your mind, add gifts to complete sets or purchase extra gifts with Prezola Gift Vouchers or cash and have them all delivered in one go! Please note that “locked in” gifts are ordered straight away to avoid disappointment and cannot be exchanged at a later date.
You need to choose a date to close your list after which no further purchases can be made by guests. We recommend allowing up to 14 days after your wedding to accommodate any late guests but this is up to you!
If you don’t choose a close date six months after your wedding we will close your list on your behalf (cut off close date). Don’t worry, we will contact you in advance to remind you that you have not closed your list!
Once your list is closed you need to finalise your list. You can see a summary of any credit available to you in My Account and you will receive an email providing instructions for finalising your list.
You can exchange your gifts for other gifts, spend any cash donations or Prezola Gift Vouchers. You can also use your own money to make up the balance or to purchase additional gifts. It’s not possible to finalise your list until all credit has been spent. If there’s any leftover credit, we give the option to donate it to one of our two chosen charities if you wish.
We recommend finalising your list within 14 days of the close date but this is entirely up to you! If you do not finalise your list within six months of the close date (or cut off close date), your account will no longer be available to you. We will contact you in advance to remind you that you have not finalised your list.
Once your list is finalised your choices will become confirmed orders and we’ll get busy sourcing your gifts.
Honeymoon contributions, charity donations and cash gifts will be paid into your nominated bank account on finalising your list.
Remember, you can exchange any of your cash gifts for Prezola credit when you finalise your list. This will earn you Prezola Rewards to spend on site.
You receive 10% off everything you buy at Prezola using your own money. Perfect for completely a dinnerware set, buying leftover gifts or making your money go further on something special.
Sometimes, it is possible that some gifts are discontinued by the manufacturer before you finalise your list. In this case, we will automatically exchange these gifts for credit which we will add to your credit balance.
If a gift is out of stock we will exchange it for credit which we will add to your credit balance. If you would like us to continue to try and obtain this gift rather than have the equivalent monetary value as credit please contact our Customer Services Team and we can try and find out when our supplier expects to have the gift back in stock.
If you select a gift which has a longer lead in time it can take time to source and receive these gifts from the retailer. Where possible we will identify these gifts on site and communicate the longer delivery timescales. If you select these items for your list you agree that you will not be able to select a delivery date for the remainder of your gifts until this gift has been received.
If we’re unable to obtain an item on your gift list, we’ll credit you with the equivalent value which you can use for other gifts on our site. If this happens, we will provide you with a summary of the gifts which are not available and which you have been credited for, but we won’t notify your guests. Credit on your Account cannot be withdrawn as cash.