Terms & Conditions
Gift List Holders

Terms & Conditions for Gift List Holders

This page (together with our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy) tells you information about us and the legal terms and conditions (Terms) on which we supply the gift list services (Services) described on our website to you.

For details of how to manage your gift list please see our Managing your List page on our website.

For terms and conditions of Prezola Gift Vouchers please see clause 21 of these terms and conditions.

These Terms will apply to any contract between us for the supply of the Services to you (Contract). Please read these Terms carefully and make sure that you understand them, before registering to use the Services.

Please click on the button marked "I Accept" when registering your gift list with Prezola. If you refuse to accept these Terms, you will not be able to make use of the Services.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. If you register another gift list for another event please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 17th December 2019.

These Terms, and any Contract between us, are only in the English language.

1. Information about us

1.1 We operate the website prezola.com (“Our Site”). We are Prezola Limited, a company registered in England and Wales under company number 07630238 and with our registered office at 80-82 Glentham Road, London, SW13 9JJ. Our main trading address is Prezola, Unit 3 Ignition, Faraday Road, Dorcan, Swindon SN3 5FB. Our VAT number is 112400680.

1.2 To contact us, please see our Contact Us page.

2. Products

2.1 The images of the products on Our Site (Gifts) are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Gifts. The Gifts ordered by those to whom you make the list available (Guests) may vary slightly from those images.

2.2 The packaging of the Gifts may vary from that shown on images on Our Site.

2.3 All Gifts shown on Our Site and added to your gift list are subject to availability. In the event of a Gift on your list becoming unavailable your account will be credited with the equivalent amount and you will be able to choose another Gift from Our Site. Delivery dates for replacement items may differ for Gifts on the completed order for your list. Please see the Managing Your List page on Our Site.

3. Use of Our Site

Your use of Our Site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.

4. How we use your personal information

We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

5. About you

5.1 You may only purchase the Services if you are at least 18 years old.

5.2 The Services are available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

5.3 Certain Gifts on Our Site can only be purchased if you satisfy the legal age requirement for that Gift. We are not allowed by law to supply these Gifts to if you do not satisfy these age requirements. If you are underage please do not attempt to order or list these Gifts through Our Site. These Gifts are:

(a) knives; or

(b) alcohol.

5.4 If we are unable to determine your age we may refuse to sell or deliver age-restricted Gifts.

6. How the Contract is formed between you and us

6.1 For the steps you need to take to create your gift list on Our Site, please see our Register with Prezola page.

6.2 After you have created your account you will receive an email from us acknowledging that your account has been set up at which stage a Contract will have been formed between you and us.

7. Our right to vary these terms

7.1 We may revise these Terms from time to time due to, but not limited to, the following circumstances:

(a) changes in how we accept payment from you; or

(b) changes in relevant laws and regulatory requirements.

7.2 Every time you create a new account with us, the Terms in force at that time will apply to the Contract between you and us.

7.3 Whenever we revise these Terms in accordance with this clause 7, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

8. Your consumer right of Cancellation

8.1 You have a legal right to cancel a Contract under the Consumer Contract Regulations 2013 during the period set out below in clause 8.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want us to provide the Services, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens Advice Bureau or Trading Standards office.

8.2 Your legal right to cancel a Contract starts from the date of the acknowledgement email sent in accordance with clause 6.2, which is when the Contract between us is formed. You have a period of 14 (fourteen) working days in which you may cancel, starting from the day after the day you receive the acknowledgement email. Working days means that Saturdays, Sundays or public holidays are not included in this period.

8.3 To cancel a Contract, please contact us in writing to tell us by sending an email to customerservices@prezola.com or by sending a letter to Prezola, Unit 3 Ignition, Faraday Road, Dorcan, Swindon SN3 5FB or contact our Customer Services telephone line on 01225 581449. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

8.4 You will receive a full refund of the price you paid for the Services. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described in clause 8.3.

8.5 We refund you on the credit card or debit card used by you to pay.

8.6 Details of your legal right to cancel and an explanation of how to exercise it are provided in the acknowledgement email.

8.7 Once you have added your first Gift to your gift list, we make the Service available to you. You are not able to cancel your purchase of the Service after the Service is made available.

8.8 Your access to the Service may be terminated by written notice if you are in material breach of these terms and the breach is not remedied within the period of 14 days after written notice of the breach has been given to you. If we reasonably believe your breach of these Terms affects our lawful operation of the Service or third party customers we may suspend your access to the Service at any time.

8.9 As a consumer, you will always have legal rights in relation to services that are unsatisfactory or not as described. These legal rights are not affected by these Terms. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.

9. Prices and payment

9.1 The creation of your account is free of charge. If you registered before 18th November 2019 we offer two different levels of Services: (1) Premier Service (2) Premier Plus. Registration after 18th November 2019 will be subject to a 2% cash transfer administration fee in accordance to 9.6.

9.2 There will be no contract of any kind between you and us until it has been formed in accordance with 6.2. At any point up until then, we may decline to supply the Service to you without giving any reason.

9.3 The applicable fees for the Service (Service Fees) are payable when you create your account and are set out on the How Prezola Works and Managing your List pages on Our Site. The Company shall be under no obligation to provide a Service for which a fee is payable until such fee has been paid.

9.4 All prices are expressed inclusive of any VAT payable unless otherwise stated.

9.5 Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

9.6. A 2% cash transfer administration fee will be deducted from the user's cash contributions and honeymoon funds prior to transfer (if applicable as per clause 9.1). Charity donations are excluded from this administration fee.

10. Using the service

10.1 The Service allows you to create a gift list which will be published online and which may be accessed by those Guests to whom you make available the appropriate access information to enable them to purchase Gifts.

10.2 For information on how to manage your list, please see the Managing your list page on Our Site.

10.3 Prezola Gift Vouchers will automatically be added to your gift list as an option to your Guests, unless you opt not to include these on registration, and are subject to our Gift Voucher terms and conditions (please see clause 21 of these terms and conditions).

10.4 We understand that some Gifts are more appropriate as group purchases and we therefore offer a service to allow your Guests to make a contribution to higher value Gifts along with other Guests (Group Gifts).

10.5 The Company warrants that it has the right to provide the Service and will use all reasonable skill and care in making the Service available to you and in ensuring its availability. Because of the number of sources from which we obtain the content for the Service and because of the nature of the internet, errors and omissions do occur and we do not give any other warranties in respect of the Service.

10.6 The Company is continually seeking to improve the Service. The Company reserves the right, at its discretion, to make changes to any part of the Service provided that it does not materially reduce its content or functionality.

10.7 We offer a fully flexible gift list service which gives the gift list holder, subject to our terms and conditions, the ability to exchange Gifts including Group Gifts for credit of an equivalent value, substitute the Gifts and Group Gifts for other Gifts on our site or for a Prezola Gift Voucher of equivalent value. It is not allowable to exchange product's and/or Prezola gift vouchers to cash contributions, charity donations or honeymoon funds.

11. Charity Gifts

Instead of purchasing a Gift a Guest may purchase a charity product.

11.1 Once you have completed your order the value of this donation will be provided to you in cash for you to donate to the charity yourselves to allow you to claim Gift Aid.

11.2 We do not process charity donations and do not hold the cash on trust for the charity the Guest has specified.

11.3 Prezola will cease to have any liability or responsibility in respect of the donation once the cash has been supplied to your nominated bank account.

12. Delivery

12.1 Delivery will be in accordance with our Delivery page on Our Site.

12.2 You as the gift list holder will be responsible for the payment of any delivery charges which will be due on confirmation of your delivery slot, except as outlined in 12.3 below.

12.3 Delivery charges will be included in the price of Direct Delivery Gifts.

12.4 Once all your Gifts are ready for delivery you will be asked to book a convenient delivery date and once that delivery date has been confirmed we will deliver your Gifts. We advise that you choose a delivery date as soon as you are able to and no later than 28 days after we have confirmed to you that the Gifts are ready to deliver.

12.5 It is intended that your delivery will be sent through in one main consignment. We are however happy for you to choose a split delivery of your Gifts but any subsequent deliveries will be charged for.

12.6 We offer a standard delivery service which is available Monday to Friday within the UK, Channel Islands and the Republic of Ireland. This is available to all couples for their first delivery but we also offer alternative services such as a weekend delivery and Mainland Europe delivery.

12.7 You must be available to accept delivery of your Gifts on the agreed delivery date. If you fail to take delivery of the Gifts (including Direct Delivery Gifts being delivered on Our behalf) or if you fail to give us adequate delivery instructions (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without limiting any other right or remedy which may be available to us, we may store the Gifts until actual delivery and charge you for the reasonable costs (including insurance) of storage. Any subsequent delivery attempts will incur additional charges, as outlined in our delivery charges on Our Site.

12.7 Delivery will be completed when we deliver the Gifts to the address you gave us.

12.8 If no one is available at your address to take delivery, we will leave you a note that the Gifts have been returned to our premises, in which case, please contact us to rearrange delivery.

12.9 The Gifts will be your responsibility from the completion of delivery.

12.10 Any large items, which may include Group Gifts, included in your gift list will be identified as such and will be delivered to you direct from the supplier(s) from whom we order them who will contact you to arrange delivery. If there are any issues with delivery or if the Gifts are faulty or damaged as a result of delivery you should contact the supplier directly.

12.11 Our service commitment is to contact you within six weeks of you confirming your list to organise your delivery. If your Gifts have not been received within this time and you have not chosen Gifts with longer lead times, we will liaise with you to offer alternative options.

13. International delivery

Unfortunately, we’re unable to deliver outside of the Mainland European zones detailed on our Delivery page. Please contact us to discuss deliveries outside of these zones.

14. Cash gifting

If you registered after 18th November 2019, or have a Premier Plus account, you can add cash and honeymoon funds to your list. Additional terms and conditions relating to cash gifting are:

14.1 Due to money laundering regulations, it is not permitted for a couple to purchase cash gifts from their own lists. Prezola reserves the right to close the account and charge any associated banking fees if this occurs.

14.2 Prezola takes fraud and money laundering very seriously and as such closely monitors all cash gift purchases. If we suspect fraud or see suspicious activity on your account we reserve the right at our sole discretion to suspend your account whilst we investigate and/or report activity to the relevant authorities.

14.3 If your cash fund exceeds £5000 we will need to verify your identity prior to transferring the funds to your chosen bank account. We would need is a copy of a recent utility bill which includes your current address and a copy of photographic ID, such as your driving licence or passport. We will be in contact via email to request this information.

14.4 Upon request we will transfer the balance on your cash funds into your nominated bank account. Please allow 3 working days for cash transfers to be deposited into your account. Please note that you are eligible for three transfers with a 2% administration fee charged prior to the transfer, any users registered before the 18th November 2019 with a Premier plus account will not be subject to the cash transfer charge. Prezola reserve the right to charge additional administration fees for any further transfers.

14.5 You can create your own cash gift for any item you would like using the tools in the Cash Gifts section of your Control Panel. However, occasionally we find that cash gifts have been created which match products that we are able to source for you. If this is the case we will automatically exchange your cash gift for a physical product Gift (in accordance with clause 2), which will then be available for your guests to purchase. We will inform you of this policy when you create your first cash gift.

15. Social Gifting

15.1 The Social Gifting service from Prezola offers the ability for a couple to create ways for a Guest to promise their time towards a good cause or task, in addition to or instead of a Product or Cash gift.

15.2 Prezola will check Social Gifts being added to the site at regular intervals and reserve the right to delete offensive or illegal Social Gifts and associated wording.

15.3 Prezola does not accept any responsibility for carrying out any promise made by a Guest. A Social Gift is simply a written intention between two parties using the Prezola service and has no legal entitlement by either party.

15.4 It is the responsibility of the Couple and/or the Guest to make arrangements for the fulfilment of the promise. Therefore, Prezola encourages Guests to only promise gifts which they are willing and able to fulfil.

16. Price of gifts

16.1 The prices of the Gifts will be as quoted on Our Site and may change from time to time.

16.2 Your Guests will be charged the Gift price on the date the Gift is purchased through Our Site. However, your Guest has purchased a credit and they understand that whatever amount they have paid towards the Gift will be credited to your account.

16.3 Prezola's pricing policy is, in most circumstances, to price at the suppliers RRP. Aside from any promotions running Prezola do not offer a price matching service.

17. How to pay

17.1 Where you choose a Service for which a fee is payable, you can only pay for the Service using a debit card or credit card. We accept the following cards: Visa Credit, Visa Debit, Mastercard, Maestro, American Express.

17.2 Payment for the Services is in advance.

17.3 Where Guests have contributed to a Group Gift but the full price of the Gift has not been paid you will have the following options when completing the order for your list:

(a) to use any credit available in your Account towards the Group Gift when completing your order for your list;

(b) to use money from your cash fund available in your Account towards the Group Gift;

(c) to pay the additional required using a debit card or credit card; or

(d) use the credit towards another Gift.

18. Returns and manufacturer guarantees

18.1 Some of your Gifts come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the relevant Gift.

18.2 A manufacturer's guarantee is in addition to your legal rights in relation to Gifts that are faulty or not as described. Please contact us if any of the Gifts are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.

18.3 With regards to electrical Gifts purchased we recommend that you register the goods with the manufacturer as soon as they are received to activate the warranty, which should be included with the Gift packaging.

18.4 Please see our Returns and Exchanges for further details on returning or exchanging any faulty items.

19. Our liability

19.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

19.2 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence; or

(b) fraud or fraudulent misrepresentation;

20. Events outside our control

20.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.

20.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

20.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Gifts to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

21. Communications between us

21.1 When we refer, in these Terms, to "in writing", this will include email.

21.2 To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you must contact us in writing by sending an email to customerservices@prezola.com by sending a letter to Prezola, Unit 3 Ignition, Faraday Road, Dorcan, Swindon SN3 5FB or please contact our Customer Services telephone line on 01225 581449. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

21.3 If you wish to contact us in writing for any other reason, you can send this to us by email or by pre-paid post to Prezola, Unit 3 Ignition, Faraday Road, Dorcan, Swindon SN3 5FB or customerservices@prezola.com. You can also contact us using our Customer Services telephone line 01225 581449.

21.4 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your registration.

22. Other important terms

22.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

22.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

22.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

22.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

22.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

22.6 Please note that these Terms are governed by English law. This means a Contract for the supply of services through Our Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

22.7 We will not file a copy of the Contract between us.

23. Gift Vouchers

23.1. Our Gift Vouchers are only redeemable online at www.prezola.com (“Our Site”) against our product gifts and product group gifts and cannot be exchanged for cash or cash gifts, and/or used towards your Honeymoon fund or for charity donations.

23.2 Gift vouchers can only be used against full-priced items and cannot be used with any other discount, including the Happy Couple 10% discount.

23.3 All Gift Vouchers must be spent before you can complete the final order for your list.

23.4 Gift Vouchers cannot be returned or refunded, unless you request a cancellation within 14 days of purchase, provided the Gift Voucher has not already been redeemed. If the Gift Voucher has been redeemed it cannot be returned or refunded.

23.5 Gift Vouchers will be pre-populated at registration of a gift holder’s gift list and can be removed at any time prior to the open date.

23.6 If you have purchased a product with a Gift Voucher (in whole or in part) and the product is damaged or faulty you may return the product and we will arrange for a replacement. If the product is personal in nature and the fault is the misspelling of the personalised information, which is as a result of your own actions, we will be unable to replace the product.

23.7 Gift Vouchers and remaining credit will automatically expire on the one year anniversary of your wedding date. Under certain circumstances, this date can be extended prior to expiry. Please contact our Customer Services Team at customerservices@prezola.com or 0800 488 0082 if you wish to extend the expiry date of your vouchers.

23.8 Prezola reserves the right to change any of these terms and conditions from time to time without notice. Please review these terms and conditions prior to purchasing or use of the Gift Voucher.

23.9 Gift Vouchers are issued by Prezola Limited. Registered office: Prezola, Unit 3 Ignition, Faraday Road, Dorcan, Swindon SN3 5FB. Registered under company number: 07630238

24. Prezola Rewards

24.1 Prezola Rewards may be available to you as Gift List Holders, please see terms and conditions at this page which set out how Prezola Rewards can be earned and spent.

25. 10% Discount Promotion

25.1 Lists registered on or after 15th December 2017 will no longer receive a 10% discount on products bought by the list holder. Any list registered before this date will continue to receive 10% off all products bought by the gift list holder.

26. Virgin Experiences Competition

26.1 For terms and conditions on the Modern Gift List Guide's mini-moon competition, please see this page.