Terms & Conditions

Gift Purchasers

Terms & Conditions for Gift Purchasers


This page (together with our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Gifts) listed on our website to you.

We understand that some Gifts are more appropriate to purchase as a group and we therefore offer a service to allow you to make a contribution to higher value Gifts along with other purchasers (Group Gifts).

These Terms will apply to any contract between us for the sale of Gifts to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Gifts from our site. Please note that before placing an order you will be asked to agree to these Terms.

Please click on the button marked "I Accept" at the end of the check-out process if you accept them. If you refuse to accept these Terms, you will not be able to order any Gifts from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 9. Every time you wish to order Gifts, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 3rd January 2018.

These Terms, and any Contract between us, are only in the English language.


1. Information about us

1.1 We operate the website prezola.com (Our Site). We are Prezola Limited, a company registered in England and Wales under company number 07630238 and with our registered office at Prezola House, Woodlands Industrial Estate, Eden Vale Road, Westbury, Wiltshire, BA13 3QS. Our main trading address is Prezola House, Woodlands Industrial Estate, Eden Vale Road, Westbury, Wiltshire, BA13 3QS. Our VAT number is 112400680.

1.2 To contact us, please see our Contact Us page.


2. Products on Our Site (Gifts)

2.1 The images of the Gifts on Our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Gifts. The Gifts you order may vary slightly from those images.

2.2 The packaging of the Gifts may vary from that shown on images on our site.

2.3 All Gifts shown on our site are subject to availability. Where a specific Gift becomes unavailable after purchase the gift list holder’s account will be credited with the equivalent cash amount and they will be able to choose another Gift from Our Site prior to finalising their list.


3. Use of Our Site

Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.


4. How we use your personal information

We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.


5. About you

5.1 You may only purchase Gifts from Our Site if you are at least 18 years old.

5.2 Certain Gifts on Our Site can only be purchased if you satisfy the legal age requirement for that Gift. We are not allowed by law to supply these Gifts to the gift list holder if you, and them, do not satisfy these age requirements. If you are underage, or the gift list holder is underage, please do not attempt to order these Gifts through Our Site. These Gifts are:

(a) knives; or

(b) alcohol.

5.3 If we are unable to determine your age or the age of the gift list holder we may refuse to sell or deliver age-restricted Gifts.

5.4 As a consumer, you have legal rights in relation to Gifts that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. How the Contract is formed between you and us

6.1 Please follow the steps on Our Site to place your order. For an overview of the service provided to the gift list holders and their ability to exchange Gifts purchased please see our Managing your list page.

6.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.3 Our acceptance will take place when you are sent an email acknowledging that we have received your number and allocating an order number, this will also confirm that the payment for the Gift has been processed (Payment Confirmation). The Contract between us will only be formed when the Payment Confirmation is sent to you.

6.4 If we are unable to supply a Gift, for example because that Gift is not in stock or no longer available or because of an error in the price on Our Site, we will credit the gift list holder’s account with an amount equivalent to the value your paid for the Gift for them to use to purchase other Gifts or Prezola Gift Vouchers.

6.5 If you purchase a Prezola Gift Voucher this will be subject to our Gift Voucher terms and conditions as set out in clause 20 of these terms and conditions.


7. Exchanges by gift list holders

7.1 We offer a fully flexible gift list service which gives the gift list holder, subject to our terms and conditions, the ability to exchange Gifts including Group Gifts for credit of an equivalent value, substitute the Gifts and Group Gifts for other Gifts on Our Site or for a Prezola Gift Voucher of equivalent value. It is not allowable to exchange product's and/or Prezola gift vouchers to cash contributions, charity donations or honeymoon funds.

7.2 By placing your order on Our Site you acknowledge and agree that:

(a) the Contract between us is to provide the gift list holder with a credit of the equivalent value of the amount paid by you for a Gift or towards a Group Gift selected by the gift list holder;

(b) in the event that the gift list holder substitutes your Gift, the Group Gift or exchanges it in any way, in accordance with clause 7.1 above, our liability and responsibility to you in respect of the Gift or contribution towards the Group Gift you chose will be considered discharged as if the Gift you had chosen or Group Gift you chose to contribute towards had been received by the gift list holder;

(c) in the event that a substitution or exchange takes place we are under no obligation to inform you of the same.


8. Charity Gifts

Instead of purchasing a Gift you may decide to purchase a charity gift.

8.1 Once the gift list holder has finalised their list the value you have purchased will be provided to the gift list holders to donate to the charity themselves to allow them to claim Gift Aid.

8.2 We do not process charity donations and do not hold the cash on trust for the charity you have specified.

8.3 Prezola will cease to have any liability or responsibility in respect of the donation you have purchased once the cash has been supplied to the gift list holder’s nominated bank account.

9. Our right to vary these terms

9.1 We may revise these Terms from time to time in the following circumstances:

(a) changes in how we accept payment from you; or

(b) changes in relevant laws and regulatory requirements.

9.2 Every time you order Gifts from us, the Terms in force at that time will apply to the Contract between you and us.

9.3 Whenever we revise these Terms in accordance with this clause 9, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.


10. Your consumer right of return and refund

10.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contract Regulations 2013 during the period set out below in clause 10.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want a Gift, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

10.2 However, this cancellation right does not apply in the case of:

(a) any made-to-measure, custom-made Gifts or Gifts which are clearly personalised;

(b) perishable goods, such as food, drink or fresh flowers;

(c) software, DVDs or CDs which have a security seal which has been opened or unsealed.

or

(e) credit which has already been spent by the gift list holders.

10.3 You may cancel a Contract within 14 days from the date you receive your Purchase Confirmation (which is when the Contract between us is formed).

10.4 To cancel a Contract, please contact us in writing to tell us by sending an email to hello@prezola.com or by sending a letter to Prezola House, Woodlands Industrial Estate, Eden Vale Road, Westbury, Wiltshire, BA13 3QS or please contact our Customer Services telephone line to tell us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

10.5 You will receive a full refund of the price you paid for the Gifts or contribution paid towards a Group Gift, unless it is a Gift as described in clause 10.2. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described in clause 10.4.

10.6 We will refund you on the credit card or debit card used by you to pay.

10.7 As a consumer, you will always have legal rights in relation to Gifts that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 10, these Terms, or our Return and Exchanges policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


11. Delivery

Once the list has been closed the gift list holders will finalise their list and we will arrange for their Gifts to be delivered directly to them.

12. International delivery

12.1 Unfortunately, we do not deliver to addresses outside the Mainland Europe.

12.2 You may place an order for Gifts from outside the UK, but this order must be for delivery to an address in the UK unless by prior arrangement.


13. Price of Gifts and delivery charges

13.1 The prices of the Gifts (inclusive of delivery charges for Direct Delivery items) will be as shown on Our Site from time to time. We take all reasonable care to ensure that the prices of Gifts are correct at the time when the relevant information was entered onto the system. However, as set out in clause 7 you are purchasing a credit and understand that whatever amount you have paid towards the Gift will be credited to the gift list holder’s account.

13.2 As Gifts ordered through Our Site are purchased as a gift, we automatically offer optional gift extra items to each order. The gift extra items are individually priced and will be shown before you complete your order. Prezola reserves the right to change the type and value of gift extra item offered at any time.

13.3 For any cash gifts ordered through Our Site we will automatically offer optional gift extra items to each order. The gift extra items are individually priced and will be shown before you complete your order. Prezola reserves the right to change the type and value of gift extra item offered at any time.

13.4 The gift list holder has complete control over their gift list, and may decide to exchange a Gift for Prezola Gift Vouchers (in accordance with clause 7) or another Gift. Should this situation arise and you have already purchased the gift wrap option as detailed in clause 13.2 we will substitute this for a printed commemorative gift card which will be provided to the gift list holder containing your name and a personalised message from you.

13.5 The price of a Gift includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Gift in full before the change in VAT takes effect.

13.6 The price of a Gift does not include delivery charges except for Gifts identified as Direct Delivery item. Our delivery charges are as quoted on Our Site from time to time and are payable by the gift list holder.


14. How to pay

14.1 You can only pay for Gifts using a debit card or credit card. We accept the following cards: Visa Debit, Visa Credit, MasterCard, Maestro, American Express.

14.2 Payment for the Gifts is in advance.


15. Manufacturer guarantees

15.1 Some of the Gifts we sell come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer the gift list holder to the manufacturer's guarantee provided with the Gifts.

15.2 A manufacturer's guarantee is in addition to your legal rights in relation to Gifts that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

15.3 With regards to electrical Gifts purchased we recommend that gift list holders register the goods with the manufacturer as soon as they are received to activate the warranty, which should be included with the Gift packaging.

15.4 Please see our Returns and Exchanges policy for further details on returning faulty electrical Gifts.


16. Our liability

16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

16.2 We only supply the Gifts for domestic and private use. You confirm that you are not purchasing the Gifts for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence; or

(b) fraud or fraudulent misrepresentation.


17. Events outside our control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.

17.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.


18. Communication between us

18.1 When we refer, in these Terms, to "in writing", this will include email.

18.2 If you are a consumer:

(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you must contact us in writing by sending an email to hello@prezola.com or by sending a letter to Prezola House, Woodlands Industrial Estate, Eden Vale Road, Westbury, Wiltshire, BA13 3QS or please contact our Customer Services telephone line 0800 488 0082. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

(b) If you wish to contact us in writing for any other reason, you can send this to us by email or by pre-paid post to Prezola Limited at Prezola House, Woodlands Industrial Estate, Eden Vale Road, Westbury, Wiltshire, BA13 3QS or hello@prezola.com. You can call Customer Services on 0800 488 0082 between 9.30am and 5.00pm, 7 days a week.

18.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.


19. Other important terms

19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on Our Site if this happens.

19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

19.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

19.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of credit/Gifts through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

19.7 We will not file a copy of the Contract between us.


20. Gift Vouchers

20.1. Our Gift Vouchers are only redeemable online at www.prezola.com (“Our Site”) against our product gifts and product group gifts and cannot be exchanged for cash or cash gifts, and/or used towards your Honeymoon fund or for charity donations.

20.2 Gift vouchers can only be used against full priced items and cannot be used with any other discount, including the Happy Couple 10% discount.

20.3 All Gift Vouchers must be spent before the gift list can be finalised.

20.4 Gift Vouchers cannot be returned or refunded, unless you request a cancellation within 14 days of purchase, provided the Gift Voucher has not already been redeemed. If the Gift Voucher has been redeemed it cannot be returned or refunded.

20.5 Gift Vouchers will be pre-populated at registration of a gift holder’s gift list and can be removed at any time prior to the open date.

20.6 If you have purchased a product with a Gift Voucher (in whole or in part) and the product is damaged or faulty you may return the product and we will arrange for a replacement. If the product is personal in nature and the fault is the misspelling of the personalised information, which is as a result of your own actions, we will be unable to replace the product.

20.7 Gift Vouchers and remaining credit will automatically expire on the one year anniversary of your wedding date. Under certain circumstances, this date can be extended prior to expiry. Please contact our Customer Services Team at hello@prezola.com or 0800 488 0082 if you wish to extend the expiry date of your vouchers.

20.8 Prezola reserves the right to change any of these terms and conditions from time to time without notice. Please review these terms and conditions prior to purchasing or use of the Gift Voucher.

20.9 Gift Vouchers are issued by Prezola Limited. Registered office: Prezola House, Woodlands Industrial Estate, Eden Vale Road, Westbury, BA13 3QS. Registered under company number: 07630238


21. Prezola Rewards

21.1 Gifts purchased by you may earn Prezola Rewards for the Gift List Holders to spend, please see terms and conditions at this page which sets out how Prezola Rewards can be earned and spent

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