Guest T&Cs

These are the terms and conditions on which we provide our products and services to you in helping you choose and purchase a gift from a list holder’s wedding gift list.

Please read these terms carefully before you purchase a gift from a gift list. These terms let you know who we are, how we will provide your gifts to the holders of your chosen gift list, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 

Please read these terms carefully before you purchase a gift from a gift list. These terms let you know who we are, how we will provide your gifts to the holders of your chosen gift list, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 

We are Prezola, a company registered in England and Wales. Our company registration number is 02519495 and our registered office address is at 80-82 Glentham Road, Barnes, London, England, SW13 9JJ. We trade under the name Prezola.

If you would like to know more about the products or services we provide, please contact us.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provide to us when you purchased a gift for a couple or list holder.

In completing the purchase of a gift (whether online, over the phone or in person), you have accepted these terms and conditions, and this is the point where a contract is formed between us and you.

After registering an account with us, our couples compile a list of different gifts that they would like. These gifts could be products, experiences, services or cash contributions towards honeymoon funds, other funds and charitable donations.

You as one of their guests, should you so choose, then purchase the gift(s) of your choice for them.

The monies that you use to buy these gifts are monies that have been pledged.

The couple can use these pledges to place an order for gifts. (There are stipulations as to how they can use your pledges.)

It’s important to note that we offer our couples flexibility in the gifts that they ultimately would like to place an order for. We have always offered this flexibility because not all of their list may have been purchased and so couples may want to switch some items around. We want them to be completely happy with their final gift list before we order and deliver it. To achieve this flexibility, your pledge may be used to purchase a different item to the one you originally selected.

Once couples place an order for the gifts we start the process of fulfilment.

Some of our products do have longer lead-times, we will deliver these gifts to couples and list holders as soon as possible.

For cash contributions, we will transfer these pledges to the relevant couple’s and list holder’s bank account.

For charity contributions, we will transfer your pledges directly to the couple's bank account. From there, they can easily donate the funds to their charity of choice.

Group gifting gives you the option to make contributions towards higher-priced gifts. Should the full amount needed to purchase the item not be fully pledged by the list holder’s guests, the list holder will receive the partial value of what has been pledged into their Prezola account. The list holder has the option of topping this amount up themselves to the full amount of the item and ordering it. If they choose not to top this up, the partial pledges will be put within their Prezola account to be spent only on our branded products.

On any cash contributions or honeymoon funds, should you purchase these for the couple, we will charge you a 2% handling fee, which is simply to cover our transaction and administration costs. For example, if you gift £100 to a cash fund, we will charge you £102 in total and the couple will receive your £100 gift.

There are no fees attached to pledging towards any of our branded products, charity funds or custom products.

When the list holders are ready, they will place an order for the gifts they would like to order. They can place an order online in their account or through our customer service team. Please note that they must place an order before we will go ahead and order these gifts from our suppliers.

We offer our couples and list holders up to two complimentary deliveries Monday to Saturday to almost anywhere in the UK. We are sometimes unable to offer this service to remote areas, or where the item(s) are unusually difficult to deliver. In these cases, we will work with our couples and list holders and our suppliers to find the best solution.

Complimentary delivery is not applicable for larger and/or heavier items, such as furniture and outdoor products. In cases where the supplier of the furniture/bulky item charges a delivery charge, we will charge the fee quoted to us by the supplier or the third-party delivery company (if applicable).

If our couples and list holders reside outside of the UK (including the Crown Dependencies), or wish to have their gifts shipped overseas, this falls outside our complimentary delivery. In these cases, there will be a delivery fee as well as applicable import costs to factor in. For both our couples and list holders’ convenience and ours, we will group as many items together as possible.

On average our lead times for delivery is up to 6-8 weeks after they’ve placed and confirmed their order. Some of our branded products are artisanal and made to order. Lead times are longer than average for these types of gifts. In these instances, we will alert the list holders to any issues in fulfilling gifts on their list.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your pledge and receive a full refund during the time period set out below.

Your right to cancel a purchase starts from the day you purchase a gift from the list holders’ gift list and receive an email from us confirming this purchase and ends 14 days later. If you would like a refund, we will refund you the full price that you paid and we will refund you on the debit card or credit card which was used by you to pay. Please note, if you have contributed towards a honeymoon/cash gift, the 2% admin fee is non refundable.

Once your chosen gift has been claimed or sent to the couple, even if within the 14-cancellation period, we would be unable to amend or refund the order.

We want you to have complete peace of mind. Any pledged monies that are needed to complete and fulfil your couple’s list are held in a separate trust account until used for fulfilment. This trust account is 100% ring-fenced and separate from our company’s bank account. Our couples’ funds are protected in trust and guaranteed.