Got questions?

Let’s start at the very beginning. Create a Prezola account for free, start browsing products, and add gifts to your list. You can also add an unlimited number of cash contributions, honeymoon funds, charity donations, or bespoke gifts. Go wild! The only thing limiting what you can add to your gift registry is your imagination. 

You can publish and share your wedding list as soon as you like, and guests can buy a gift as soon as you have done this. You can also keep your list open for as long as you want after the wedding, if you have any disorganised guests.

Guests can choose any combination of gifts and cash contributions you’ve added to your gift list quickly and easily with our secure online checkout. Plus, guests can also opt to include a printed gift card with their present. 

If for any reason you change your mind about a gift that's been bought for you by a guest, no worries! You can use the credit to choose something else from our branded partners range. 

After your wedding, if you’re receiving products, you’ll get two free UK deliveries on a date of your choosing, including Saturdays. If you have funds, you’ll have the benefit of two free cash transfers.

We offer our service free of charge to our couples, including the two giant complimentary UK deliveries! Your guests qualify for our free service and delivery on products when they spend £75 or more. If they spend less than that there’s a small delivery fee of £3.99. That covers about half the fees racked up assembling your bespoke list from hundreds of suppliers and delivering it directly to you. But trust us, we’ve been doing this ages: the average spend on a wedding gift these days is £87. That means for most guests, delivery will be absolutely free too!

For guests contributing to any of your funds, there is a 1.9% handling fee. This simply covers the transaction costs charged by our payment gateway provider, Stripe. We don’t profit from this. However, if you’ve added charity donations to your list and your guests choose to donate to those, we love that you all want to give back! That's why we cover the transaction fee on all charity donations. It's our way of saying thanks for making the world a better place.

If you’re ready to sign up, then simply click here to register (great choice, by the way 😉)  

Sign-up is super quick and you'll immediately receive a welcome email with all your account information. Start building your dream gift list straight away, or just sit back and relax knowing you’re that bit closer to your #PrezolaDay. 

Great question. Luckily, we’ve got the answers. 99% of your guests want to buy you a wedding gift. Make it easy for them to choose something that they know you’ll love and actually need. No more duplicates, no more re-gifting. Plus, if you’re after a fund we take the cringe out of asking for cash. 

Not to mention, we’ll help you keep on track with who bought you what, making “thank yous” a breeze.  

You’ll be pleased to know Prezola is completely free for couples! We’re talking killer customer service, unlimited gifts, two free UK deliveries (including Saturdays), and no restrictions as to when you open your list or what you add to it. 

The service is also free to guests who spend over £75 on gifts. There’s a small delivery charge of £3.99 for purchases below that amount. That covers about half the fees racked up assembling your bespoke list from hundreds of suppliers and delivering it directly to you. But trust us, we’ve been doing this ages: the average spend on a wedding gift these days is £87. That means for most guests, delivery will be absolutely free too!

If a guest contributes to a cash or honeymoon fund, there’s a 1.9% admin charge. We don't profit from this — the fee covers the transactional charges of our gateway payment provider, Stripe. There’s no fees on charitable donations because we pay those to say thanks for being a good human and making the world a better place.

Great question. We recommend you publish your gift list 10-12 weeks before your wedding along with your invites. So, to allow you enough time to edit your list creating your list around 6 months before your wedding is ideal. However, if you’re short on time don’t fear! You can create your list and share it any time in the run-up to your wedding.

Ah, the golden question! Check out our blog where we chat about finding your magic number. 

Absolutely not. Your guests want to buy you something that you want and need. So, if that’s a cash fund then we give you the flexibility to ask for one.

We recommend you publish your gift list 10-12 weeks before your wedding along with your invites. This gives your guests plenty of time to browse and choose the perfect gift for you.

We’ve added some nifty tools so that you can easily edit your list. You can rearrange the order with the arrow icon, this will allow you to drag and drop your gifts into any order you choose. 

You'll also find icons on each gift, if you hover over these, they will allow you to enable group gifting, or select the heart to highlight your favourite gifts. 

We want your list to be unique to you, so your gift list is completely editable! You can change the images, message, and wedding date. Simply select the edit button on your dashboard header. This will open a new window, so that you can then edit each feature.

Guests love to read anything personal, so we recommend adding messages, even if only to your favourite gifts. To do this, simply click into the gift by selecting the image. You will then be able to add your personalised message. 

To make luxury and big-ticket items more affordable, we offer a group gifting service. It means multiple guests can contribute an amount of their choosing towards an item on your gift list. For example, a £500 armchair can be purchased by 10 different guests contributing any amount. 

To enable this on a gift just select the group gifting icon, you can make any gift (even vouchers) eligible for group gifting. 

If a group gift hasn’t been fully pledged, don’t worry, you have a couple of options. You can either top up the difference to yourselves or spend the credit on another gift instead.  

If the gift has not yet been pledged, you can delete the gift from your list by selecting the bin icon. Gifts that have guest pledges towards them can’t be removed, but don’t worry as you can hide these by clicking the eye icon.  

This is the best part 🤩 We work with over 450 branded partners, along with cash gifts, vouchers & subscriptions, and charity funds so there’s loads to choose from! Simply head to the brand or department to browse, once you see a gift you love, click ‘add to list’.  

We’d recommend adding plenty of gifts for your lovely guests to choose from. If anything, go overboard. Then your guests are guaranteed to find something that they’re excited to gift you! 

Absolutely! Our amazing in-house experts would love to help you build THE dream list. They have so much brand knowledge and love bringing your gift list vision to life. You can reach out to the team on live chat or by calling 0800 488 0082. 

Yes, you can! The great thing about Prezola is you have the option to add any gift. Head to your dashboard and simply add the web link to your desired item. Our system will pick up the rest, we’ll even check whether we can source this item directly for you. If we can the item will feature on your list as a physical gift. If it’s not available with our branded partners, it will be added to your list as a cash gift for you to source the item directly. 

If a branded gift becomes unavailable, we will remove this from our product offering as quickly as possible. We’ll update you via email so that you can spend the credit on another item instead. Our in-house experts are here to share their brand knowledge so we can help you find another gift you love!

Our honeymoon fund is designed to be different from the rest, and a little more discreet. There are no ties to any tour operators and the cash is yours to do with as you wish.

We've created hundreds of exciting funds that your guests can contribute towards, from a romantic dinners through to flight upgrades, champagne in your room or breakfast in bed! And if you can't find exactly what you're after you can create your own personalised fund.

The best bit; your guests will feel that they've bought you something truly personal and memorable instead of just giving you cash.

It’s easy! Our easy online cash contributions allow guests to contribute towards anything, such as the deposit on your first home, a new sofa or home improvements. 

You can personalise these as much as you’d like or keep them super simple. We’ve seen puppy funds, renovation projects and even a new garden fund, so if you can dream it, you can add it!  

The great thing is that your guests can contribute any amount to your chosen fund, and you can withdraw this whenever you like, it’s as easy as that! 

Your guests' contributions are held in a protected, ring-fenced bank account until you request a cash transfer. Any money contributed to your gift list is safe, secure, and flexible.

Ready to withdraw your funds? You'll find everything you need under the get your gifts section of your dashboard.

We offer two free cash withdrawals as part of our service, so you can book a cash transfer once you’re ready. Simply select ‘request funds’, add your account details and you’re all done.  

We’ll email you once your funds are on their way and they will arrive in your account within 1-5 working days. 

Where do we begin? We’ve got everything from your high-street favourites to swanky hotels. Not to mention our epic range of subscriptions. We’re talking fresh cut flowers every month, date night dinners and even a cheeky weekend away (hello minimoon! 😉) 

You can view all balances within your dashboard. You’ll be able to spend any voucher credit on products from our brand offering or redeem these against vouchers too!  

Please note, you can’t spend voucher credit on cash/honeymoon funds or charity donations.  

You will find the validity on the product description. The expiry date will also be included on the voucher when it is emailed to you.

Unfortunately, you can’t use your gift balance on vouchers. You are, however, able to spend honeymoon and custom funds on vouchers.

When you create your gift list with Prezola, we'll automatically add something useful to it — an optional gift card. This means your guests can contribute towards your gift list without picking a specific item. It gives you the freedom to shop from our amazing branded partners whenever you like! Not interested? Don't worry — there's absolutely no pressure to keep the gift card on your list. You can easily remove it anytime during your list-building journey.

Just a friendly heads-up: Prezola gift card contributions can only be used to buy physical items from our branded partners. They can't be converted to cash or used for custom products, charity funds, vouchers, or experiences.

Once you're ready to set your list live, just head to your dashboard and publish your list. It's then easy to share it with your lovely guests so they can browse and make purchases. You can share your list via your unique URL or QR code. Add these to your wedding website, invitations, or just send them via email, Whatsapp, Facebook — wherever! You're in control of when and how you share your list.

We have a handy step-by-step guide on what to do over on your dashboard. You can also read a detailed ‘how to manage your list’ here

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Every time a gift is purchased from your list, we’ll let you know via email. Keep an eye on your inbox for these arriving, so you can keep track as you go along. Don’t forget to keep your list topped up! 

You can view a breakdown of your gifts, along with the messages from your guests in the ‘thank you manager’ section in your dashboard.   

Once you’ve started to receive guest pledges, these are added to your balance pots. So, now it’s over to you to place your order, redeem your vouchers or withdraw your funds. This can all be done via your dashboard in a few easy steps.

When you are ready head to your dashboard to complete these steps. We recommend you order gifts once pledges have been made; this helps prevent any disappointment if items are discontinued. From time to time, the price of gifts may change. If this is due to happen, we will email to let you know with a 2-week window to order the gift at no additional cost. If this window is missed, you will need to pay the increased price.

You have full flexibility to spend your product balance on any branded product listed within our brand list. So, there's lots for you to choose from! You are unable to spend your branded product balance on vouchers or withdraw as cash.

Absolutely — the more the merrier! Should you wish to add to your order post-wedding, we’re delighted to offer 20% off any amount spent over your available balance. After your order has been placed, we’re happy to offer a 10% lifetime discount on any future purchases from our branded partners. Perfect for topping up your list with gifts for birthdays or your anniversary!

Couples can order gifts at any time throughout their journey and we actively prompt them to order items as they are pledged. Changed your mind about an item on your list? No problem! You can substitute gift pledges for thousands of products and more from our branded partners. 

To give you this much choice we don’t hold stock, so once you’ve finalised your gifts we begin sourcing them all especially for you. Every gift is handled with care to ensure it arrives in perfect condition, as you deserve! Most arrive at our warehouse within 4 weeks and are delivered to you within 4-8 weeks. That tends to coincide perfectly with when couples are coming back down to earth and returning from their honeymoon.

You will be able to track the progress of your order via your dashboard and we'll keep you updated via email too! Once your delivery is complete, you can pick a chosen delivery day that we call #Prezoladay — it's pretty epic!

Great news, we offer couples two free UK deliveries as part of our service. Delivery is also free for your guests if they spend £75 or more, and it’s a very reasonable £3.99 if they spend less. Did you know that the average spend on wedding gifts is actually £87? So more most of your guests delivery will be free! Once your gifts have started to arrive with us, choose a date for your complimentary delivery. Head to track orders to keep an eye on the status of your gifts and book in your delivery.

If you are having your gifts delivered outside of the UK, international shipping charges will apply.  Please contact our customer service team to receive a quote for your shipment cost on 0800 488 0082 or customerservices@prezola.com.

Yes, absolutely! We can ship your gifts overseas for you, simply contact our customer service team for a personalised quote. The shipping cost will vary on the country and the amount of gifts being sent. Please note, any import charges/taxes will be payable by you. These will be paid directly to the courier and will not be included in your shipping quote.

Once your gifts have arrived in our warehouse, you can pick a delivery date to suit you. We offer couples two free UK deliveries as part of our service. Head to track orders to check the status of your gifts and book your delivery (AKA your #PrezolaDay). Then sit back, relax and we'll take care of the rest.

Any direct delivery items will be automatically ordered and shipped to you directly from the supplier. We’ll keep you updated on the progress of these and their expected arrival date.

This is the best bit… your delivery day! #PrezolaDay 🤩 Once we’ve dispatched your gifts on your chosen day, you'll receive tracking details directly from the courier. You will be given an hour time slot on the day and be able to track your delivery right up to your door.

Our delivery to you is fully insured, so in the unlikely event that something is damaged in transit, please contact our Customer Services team with a photograph of the item within seven days so we can arrange a replacement.  

Should an item supplied by one of our brand partners be faulty, please contact us within seven days of delivery. We will work with the retailer to resolve the issue for you.  

Please note, any items being returned must be in their original packaging and fully protected for transport, we therefore recommend keeping your delivery box. 

We recommend you register any electrical goods with the manufacturer as soon as you receive them to activate your warranty. The warranty card will always be included in the product packaging. 

Should an electrical appliance be faulty on arrival, we will arrange an exchange if the item has not been used, is in its original packaging and is reported within 7 days of delivery. Electrical goods that develop a fault outside of this period are still fully covered, but directly under the manufacturer's warranty and not through Prezola. Please contact us if a proof of purchase is required. 

Please contact our customer service team on 0800 488 0082 and we will be able to provide you with proof of purchase for any of your gifts.