FAQs

Winner of Wedding Gift List of The Year 2018, Prezola is the UK's leading online wedding gift list company, designed for modern couples who want the greatest choice and flexibility. You can choose from over 500 top brands, bespoke gifts, cash funds, charity donations and honeymoon contributions all on one list.

Free to register, your gifts will will be sent with free standard delivery after your wedding on a date of your choice.

Founded in 2010, we manage thousands of wedding gift lists and honeymoon funds for happy couples every year!

Prezola is designed to be easy to use for you and your guests, giving you maximum choice and flexibility.

Create an account with us for free and start browsing products and adding gifts to your list, choosing from over 50,000 products on site from our 500 brand partners.

You can also add an unlimited number of cash contributions, honeymoon funds, charity donations or bespoke gifts with our Premier Plus account. After a one-off registration fee there are no transaction fees, commission or any other hidden costs for you or your guests. 100% of the contributions come straight to you!

Unlike old-fashioned department store lists, you can open your list as soon as you like and don't have to wait until six weeks before the wedding. Guests can buy a gift as soon as they receive your invitation and you can also keep your list open for as long as you like after the wedding.

You can add new products or remove unwanted items from your list at any time.

Once your list is live, guests can choose any combination of gifts and cash contributions quickly and easily with our secure online checkout. We accept credit cards, debit cards, AMEX and even ApplePay and AndroidPay.

At the end of the process we send all of your gifts, with free standard delivery, on a date to suit you. Cash contributions are transferred straight to your chosen bank account whenever you like, you can receive up to three free cash transfers.

If you've changed your mind on any products, you can exchange them for any of the 50,000 products that we list on site at Prezola!

Easy. Flexible. Great value.

All you have to do is register for an account and you can start creating your wedding gift list.

You'll immediately receive a welcome email with all of your account information and within ten days you'll receive your welcome information pack in the post.

You can browse through all our brands from the 'Our Brands' link at the top of the page.

You can also browse by department using our navigation at the top of the page. We have several departments ie. Kitchen, Dining etc where you can find everything from dinner plates and barbecues to spa days and cocktail glasses.

Once you're in a department, filter by brand, price and colour to help narrow down the selection process further.

When you see an item that you'd like to add to your list, click the image, and press 'list it'. You can also change the item's quantity, buy it now or view the product's full range.

If you can't find the gift you are looking for and it's sold by one of our selected brands, use our Product Request wizard in the Control Panel and we'll find the product and add it for you.

With our Premier Plus account you can add any item from any retailer by creating your own cash gift with the item’s description, price and image. These cash gifts will be added to your list instantly!

Please note that we don't buy or deliver these gifts to you. Once bespoke gifts have been purchased, the cash amount will be transferred to your bank account when your list closes, so you can buy it from the external site whenever you're ready!

There are a few items that we can't accept on your behalf.

We are unable to accept certain perishables that may expire before your delivery date. We're also unable to accept some live products such as plants and trees as they may expire before your delivery too. However all of the above can be added to your list and will be treated as cash gifts where the cash is transferred for you to complete the purchase.

We are unable to accept bespoke large furniture items such as beds, sofas and dining tables as our delivery service is not geared up for heavy items. The same applies to large white goods such as fridges, cookers and washing machines. However we do have these items available to add to your gift list, where we arrange direct delivery to you from the supplier.

Finally, we're reluctant to add large mirrors to your list. From experience these are very difficult to deliver successfully and no one wants a broken mirror as a wedding present! Again, we recommend adding these as a cash gift so that you can order direct delivery.

If guests can't see anything on your list, they could purchase a Prezola Gift Voucher instead so you can choose any of the 50,000 products on site at Prezola. Prezola vouchers cannot be exchanged for cash. If you would prefer to remove this option, you can hide gift vouchers via your gift list page, although doing so may limit guest options.

Our honeymoon fund is designed to be different from the rest, and a little more discreet! There are no ties to any tour operators and the cash is yours to do with as you wish.

We've created hundreds of exciting funds that your guests can contribute towards, from a romantic dinner through to flight upgrades, champagne in your room or breakfast in bed! And if you can't find exactly what you're after in our honeymoon fund department you can add a personalised honeymoon fund in the Cash Gifts section of your Control Panel.

Your guests will feel that they've bought you something truly personal and memorable and not just given you cash. But of course, it's up to you how to spend your money once it's been transferred to you.

You can enter you bank account details within the Personal Details section of Control Panel and book your cash transfer date. As soon as guests send you cash gifts, you're able to withdraw your money at any time. We give you 3 cash transfers for free - after that we reserve the right to charge 1.5% of the amount being transferred to cover transaction fees. There are no transactions fees for your guests so 100% of the funds are available to you.

As the UK's biggest online wedding gift list company, we've managed honeymoon funds and cash contributions for thousands of couples, transferring millions of pounds directly to their bank accounts. Your guests' contributions are held in protected, ring fenced bank accounts until you request a cash transfer. Our service is safe, secure and flexible.

Our easy online cash contribution service allows guests to contribute towards larger items such as the deposit on your first home, a new sofa, home improvements or anything else you're saving up for!

You'll just need our Premier Plus account and, for the first three cash transfers we make to you, there are no transaction fees for you or your guests so 100% of the funds come to you.

You can add your own bespoke gifts in the Cash Gifts section of Control Panel with a bespoke title, description, price and image.

Guests can make contributions quickly and easily with our secure online checkout while you can keep track of all transactions in the Cash Gifts section and decide when to transfer them to your own bank account.

As the UK's biggest online wedding gift list company, we've managed honeymoon funds and cash contributions for thousands of couples, transferring millions of pounds directly to their bank accounts since 2010. Our service is safe, secure and flexible.

We list over 100 of the UK's leading charities and you can add these to your list just like any other gifts, available for all account types.

Guests can make charity donations quickly and easily at our secure online checkout. You can keep track of all transactions in My Account and decide when to transfer them to your own bank account. You'll then be able to make the donation to your charity personally and (if you're a UK taxpayer) the charity will benefit from Gift Aid, making your generosity go even further!

Read our step-by-step guide on our managing your list page to find out how it all works.

If you’ve still got questions, feel free to get in touch with our Customer Services team at hello@prezola.com.

Creating a wedding gift list is great fun, but with so much choice you need to leave yourself plenty of time.

Start browsing fairly early but bear in mind that product ranges might change. If you create your list too early you may find that some items are not available when your list goes live.

We recommend finalising your list just before you send your invitations out, which is usually 10-12 weeks before the wedding date. Of course, you can add to your list or remove unwanted items at any time, even after the list has been made public.

Unlike department stores, you can open your Prezola list as early as you like, meaning that guests can buy a gift as soon as they receive your invitation!

We recommend at least one gift per guest to give plenty of choice. 100 guests = 100 gifts on the list!

Keep an eye on your list leading up to the wedding and you can add more items if needed.

You can open your list as soon as you like and keep it open for as long as you like after the wedding. This means that guests can buy a gift as soon as they receive your invitation.

There is a 'List visible/List hidden' toggle in Control Panel you can use to show or hide your list. Keep it hidden while you're getting ready and hit the toggle when you're ready for guests to view your list. Guests can only find your list once you have shared your unique list number with them, or they can search by name if this has been enabled in Control Panel.

We recommend opening your list when you send out your invitations and keep it open a week or so after the wedding for any late-buyers.

Friends and family access your gift list online at Prezola with your unique gift list number. This will be emailed to you when you register and is also available in My Account.

They can add as many items from your list to a single basket before making payment at our secure check out.

You can also link guests directly to your gift list with your unique URL, which you'll find in My Account. If you're emailing invitations or hosting your own wedding website this will bring guests directly to your list, by-passing the need for your list number.

Our Customer Services team is on hand to help should any of your guests prefer to place an order by telephone. You can also integrate your gift list into your Getting Married wedding website.

Our Customer Services team is on hand to help 7 days a week and are very experienced in communicating with wedding guests. Get in touch:

Monday - Friday, 9.30am - 8pm
Call 0800 488 0082
Email hello@prezola.com
or use live chat. (Chat to us in the bottom left corner of your screen.)

Saturday and Sunday, 11am - 7pm
Email hello@prezola.com
or use live chat. (Chat to us in the bottom left corner of your screen.)


Guests are welcome to call or email us to make a purchase from your list. Our friendly Customer Services team can answer their questions, help them choose the perfect gift, and place their order over the phone.

You can contact us on live chat, email hello@prezola.com or call 0800 488 0082.

We make it easy for you to keep track of everything that has been bought from your gift list.

Simply sign in to Prezola and go to the View My Gifts tab in Control Panel. You'll see the status of all your gifts and can also download a PDF or CSV of purchases at any time.

You can read messages from family and friends in Control Panel at any time and we'll send you a final checklist of your gifts, including details of each purchaser.

You can use this to keep track of everything that's been purchased and help you write those all-important thank you notes!

Modern wedding etiquette is that you don't need to thank guests for their gifts until after your wedding, even if you know what they've bought you long before that!

While on your gift list page, simply click the button in the bottom right corner that says ‘Edit list’.

You might want to rearrange the gifts displayed on your gift list so it looks the way you want. To do this, go to your gift list and click the ‘Edit list’ button in the bottom right corner. Icons will appear next to all of your gifts including an icon with four arrows. Click and hold this icon, dragging it to the position where you want the gift to show.

Exit edit mode by clicking ‘View list’ and you'll see how guests see your gift list.

You may want to clarify details for a bespoke item or tell your guests how much you love that gift! To add a comment to a gift, go to your gift list and click the ‘Edit list’ button in the bottom right corner. Icons will appear next to all of your gifts including a pencil icon. Click the icon and a box will show at the bottom of the product description for typing in a message for guests.

Once finished, click on the 'Save' button at the bottom and guests will be able to view your comment when browsing your list.

While on your gift list, click the ‘Edit list’ button in the bottom right corner. Icons will appear next to all of your gifts including a bin icon. Click this to remove any gifts you no longer want and it will be removed so guests will no longer be able to see them.

Unfortunately you won’t be able to remove gifts that have already been purchased. If you’ve changed your mind and no longer want this gift, please contact Customer Services to arrange an exchange.

To change your cover photo or profile picture on your gift list, simply go to your gift list and enter edit mode by clicking ‘Edit list’ in the bottom right corner. Then click the camera icon either next to your profile picture or on the top left corner of your cover photo to upload a new image. Don’t forget to press Save and then exit edit mode by clicking ‘View list’ in the bottom right corner to see how it all looks.

To remove this, go to your gift list and click the ‘Edit your list’ button in the bottom right corner. A pencil icon will appear next to your wedding date which opens a pop-up box. Then simply untick the box that says ‘show your wedding date on your gift list’ and hit Save.

Favourites allow you to save gifts before adding them to your gift list. To save a gift, click the heart on a gift to add it to your favourites and it will turn pink. To remove it from your favourites, simply click the heart again and it will turn clear. You can view all of your favourites in Control Panel.

If you'd like to save gifts before adding them to your gift list, click the heart on a gift to add it to your favourites. The heart will turn pink and your gifts will be added to your Favourites, found in Control Panel. To remove from your favourites, simply click the heart again and it will turn clear.

No. Guests can only see gifts that are on your gift list and if your gift list is open. Your favourites are a private collection of gifts you'd like to save.

Prezola is updated regularly and automatically to maintain accurate availability and pricing. We will keep you updated as to the status of all your gifts, however, occasionally a retailer may not be able to fulfil an order that we place.

If this occurs, you will receive an email to let you know when a gift is out of stock with options of what to do next. You can choose to wait longer for a special gift, but please note there could be a short delay with your entire delivery if you do so.

To make luxury items more affordable, we offer a group gifting service so multiple guests can contribute an amount of their choice towards an item on your gift list. For example, a £500 sofa can be purchased by 10 different guests spending an amount they're comfortable with. This allows you to get the gifts they really want without any guilt!

Any physical gift over £80 is eligible for group gifting. Simply click 'List it' on the product you want to add to your list and tick the group gifting option before clicking 'Save'.

Currently only items with a quantity of one are eligible for group gifting. For example, if you wanted two armchairs with group gifting, they would need to be added as two separate items on your list rather than added once with a quantity of two.

Of course. Even if a gift hasn't 100% been fulfilled, you will be gifted the pledged amount as Prezola credit to spend on any physical item on site. Alternatively, you can purchase the remaining amount yourself with Prezola credit (if accrued) or regular payment methods.

Yes! If you're looking to complete a tableware set, snap up some unpurchased items or just spend any money you were given as a gift, this is a great way of making sure you get all the gifts you want.

We aim to deliver everything along with the rest of your gifts too.

We don't charge guests for delivery and we send all of your gifts to you after the wedding with free standard delivery too if you live in the UK (including Channel islands and NI) and Republic of Ireland.

We also offer alternative services such a weekend delivery and Mainland Europe delivery for a small fee.

All delivery options can be viewed here.

Once your list is closed, you'll need to organise exchanges, spend credit and make any additional purchases in order to finalise your list ready for delivery. We'll then order all your gifts to us which takes around 28 days and once they've arrived, we'll be in touch to arrange delivery.

You can choose your preferred delivery date, address and contact number in Control Panel or get in touch with us to arrange a Saturday delivery or to an international address. While we endeavour to send all of your gifts in one go, some items with a long lead time may need to follow separately.

When one of your guests buys a cash gift, honeymoon fund or charity donation from your gift list, they're saved under Cash Gifts in Control Panel until you're ready for them.

To receive funds you need to make sure you have entered your bank information in Personal Details and selected a cash transfer date in Cash Gifts of Control Panel. Your funds will automatically be transferred to you after your list has finalised. If your cash fund exceeds £5000 we will need to verify your identity prior to transferring the funds to your chosen bank account. All we'll need is a copy of a recent utility bill which includes your current address, and a copy of photographic ID, such as your drivers licence or passport. We'll be in contact via email to request this information.

Gifts can be exchanged up until when they have been “locked in” at finalisation stage.

Our Customer Services team is on hand to help with any exchanges or returns.

Read our full returns and exchanges policy.

If a guest changes their mind about a gift purchase made through Prezola they are able to cancel the order for up to 14 days after receiving an order acknowledgement from us.

Our delivery to you is fully insured, and so in the unlikely event of something being damaged in transit from Prezola, please contact our Customer Services team with a photograph of the item within seven days and we will send a replacement.

Should we need the item to be returned to us, we will provide you with a prepaid returns label.

Should an item supplied by one of our Brand Partners be faulty, please contact us via the Contact tab within My Account within seven days of delivery and we will work with the retailer to resolve the issue for you.

Should we need the item to be returned to us, we will provide you with a prepaid returns label.

We recommend that you register any electrical goods with the manufacturer as soon as you receive them in order to activate your warranty. The warranty card will always be included in the product packaging.

Should an electrical appliance be faulty we are able to arrange an exchange if the item has not been used, is in its original packaging and is reported within seven days of delivery. Electrical goods which develop a fault outside of this period are still fully covered, but directly under the manufacturer's warranty.

Our Customer Services team is always on hand to help out with any warranty issues that you may have.

Winner of Wedding Gift List of The Year 2018, Prezola is the UK's leading online wedding gift list company, designed for modern style-savvy couples who want the greatest choice and flexibility. Couples choose from over 500 well-known brands, bespoke gifts, cash funds, charity donations and honeymoon contributions all on one list.

Free to register, their gifts arrive beautifully wrapped after the wedding with free standard delivery.

Founded in 2010, we manage thousands of wedding gift lists and honeymoon funds for happy couples every year!

Prezola is designed to be easy to use for couples and guests, giving maximum choice and flexibility.

It's free for couples to create an account, start browsing products and adding gifts to their list, choosing from over 50,000 products on site from our 500 brand partners.

They can also add an unlimited number of cash contributions, honeymoon funds, charity donations or bespoke gifts with our Premier Plus account. After a one-off registration fee there are no transaction fees, commission or any other hidden costs and 100% of the contributions go straight to the couple!

Unlike old-fashioned department store lists, our lists can be opened whenever without having to wait six weeks before the wedding. This means that guests can buy a gift as soon as they receive the wedding invitation. Lists can also be kept open after the wedding.

Products can be added or removed from a list at any time. Once the couples list is live, you can choose any combination of gifts and cash contributions quickly and easily with our secure online checkout. We accept all major debit and credit cards including Visa, Mastercard, American Express, Visa Debit, Maestro plus Apple Pay and Google Pay.

At the end of the process we send all gifts, with free standard delivery, on a date to suit the couple and cash contributions are transferred to the couple's bank account whenever they like.

Easy. Flexible. Great value.

Our honeymoon fund is completely flexible and secure. All cash contributions are transferred to the couple's bank account to spend as they wish. There are no transaction fees or commission on payments, so 100% of your contribution will go directly to the couple.

Click 'Find A List' at the top of your screen and enter the 8-digit wedding list number the couple gave you into the search bar.

Their wedding gift list will automatically load and you can start to choose a gift.

If the message 'This list is currently unavailable to view' shows when searching for a couple's list, this can mean one of two things. Either the couple's list is not yet open for guests to view, or the listed has been closed and is no longer available to purchase gifts. If you're having trouble finding a couple's list, please contact us at hello@prezola.com or call 0800 488 0082.

While viewing the gift list, click on any item you'd like to buy for more information. Click 'Add to Basket' and select the quantity required. If you'd like to buy another gift you can 'Return to list', or if you're ready you can proceed to checkout.

We'll ask for your details and a personalised gift message before paying with our secure online checkout. We accept all credit cards from around the world.

For just £4.99 we can wrap your gifts in luxury silver gift wrap and a white ribbon for that special extra touch, plus we can print your gift message onto a specially-designed gift card for just £2.99. Make it a true celebration by adding champagne to your gift as a surprise to the couple. We offer a full bottle for £36.99 or half bottle for £19.99.

Gifts will be delivered directly to the couple after the wedding and cash contributions transferred to them whenever they choose.

We accept all major debit and credit cards including Visa, Mastercard, American Express, Visa Debit, Maestro plus Apple Pay and Google Pay. We also accept all international payments for guests buying from abroad. Unfortunately we do not currently accept PayPal.

The couple carefully choose each gift themselves that they would like to create their gift list from the selection available on Prezola. If you can’t find anything you like or there isn’t anything in your price range, get in touch and we can discreetly alert the couple to add more gifts.

Rather than physical gifts, some couples ask for cash gifts to purchase large items, contribute towards a house deposit or honeymoon fund. This gives them the flexibility to spend your gift money as they wish.

Prezola gift vouchers allow couples to choose any product from our range; over 50,000 items from 500 shops. If they're unsure of what they'd like as a wedding gift now, these vouchers are valid for 12 months after the wedding and can be redeemed against any product on site, giving complete flexibility. Vouchers cannot be exchanged for cash.

Yes! During checkout, you're able to include a personal gift message for the couple to read when they receive your gift.

Your message will also be available for the couple to view online as soon as your transaction is complete.

To make luxury items more affordable, we offer a group gifting service so multiple guests can contribute an amount of their choice towards an item on a gift list. For example, a £500 sofa can be purchased by 10 different guests spending an amount they're comfortable with. This allows the couple to get the gifts they really want without any guilt.

Yes. If you contribute towards a group gift on a list, the couple will receive a notification email containing your individual contribution amount and your personalised message.

Yes we do. For just £4.99 we will gift wrap your chosen gifts in luxury silver gift wrap and a white ribbon for that special extra touch. We can also print your gift message onto a gift card for £2.99 and it will be added to your gift. For a true celebration, add champagne to your gift as a surprise for the couple. We offer a full bottle for £36.99 or a half bottle for £19.99.

If you're making a cash contribution, we can print your message onto printed commemorative gift card for £2.99. Again, this will contain your personal message and be delivered to the couple along with their other gifts.

Yes, we do! We offer free standard delivery for gifts sent within the UK(including Channel Islands and NI) and Republic of Ireland. We also offer upgrades to a Saturday delivery or send to an international address for a small fee.

All gift purchases are delivered directly to the couple after the wedding on a date of their choice.

All gifts are delivered directly to the couple after the wedding. We cannot deliver gifts to any guests.

Yes. You are able to cancel your order within 14 days after receiving the order confirmation email.

Yes. We offer a fully flexible gift list service that gives the couple the ability to exchange gifts for credit of an equivalent value to spend on site as they wish.

More about us

A truly personal service for your special day.