FAQs

Winner of Wedding Gift List of The Year 2016, Prezola is the UK's leading online wedding gift list company, designed for modern style-savvy couples who want the greatest choice and flexibility. You can choose from over 300 well-known brands, add bespoke gifts and ask for cash, charity or honeymoon contributions. All on one list.

Free to register, your gifts arrive beautifully wrapped after the wedding with no delivery charges for you or your guests. Click here for more information.

Founded in 2010, we manage thousands of wedding gift lists and honeymoon funds for happy couples every year!

Prezola is designed to be easy to use for you and your guests, giving you maximum choice and flexibility.

Create an account with us for free and start browsing products and adding gifts to your list, choosing from over 30,000 products on site from our 300 brand partners.

You can also add an unlimited number of cash contributions, honeymoon funds, charity donations or bespoke gifts with our Premier Plus account, costing just £59. After this one-off registration fee there are no transaction fees, commission or any other hidden costs for you or your guests. 100% of their contributions come straight to you! Click here for more information.

Unlike old-fashioned department store lists, you can open your list as soon as you like and don't have to wait until six weeks before the wedding. This means that guests can buy a gift as soon as they receive your invitation. You can also keep your list open for as long as you like after the wedding.

You can add new products or remove unwanted items from your list at any time.

Once your list is live, guests can choose any combination of gifts and cash contributions quickly and easily with our secure online checkout. We accept international credit cards from every country in the world, and guests can even choose to pay in their local currency. And if they don't like buying online, our Customer Services team is on hand to help with telephone orders.

At the end of the process we deliver all of your gifts, free of charge, on a delivery date to suit you. Cash contributions are transferred with no additional fees, straight to your bank account whenever you like. There are no ties and you can spend the money however you choose.

And, if you've changed your mind on any products, you can exchange them for any of the 30,000 products that we list on site at Prezola!

Easy. Flexible. Great value.

All you have to do is register your account here and you can start creating your wedding gift list.

You'll immediately receive a welcome email with all of your account information and within ten days you'll receive your welcome information pack in the post.

You can browse through all our brands from the 'Our Brands' link at the top of the page.

We have 9 departments - kitchen, tableware, bed & bath, home décor, outdoors, travel, electricals, honeymoon fund and cash & charity where you can find everything from dinner services and barbeques to spa days and cocktail glasses. You'll find this as a dropdown menu at the top of the site

Once you're in a department, filter by brand, price and colour (all on the left hand side) to help narrow down the selection process further.

When you see an item that you'd like to add to your list, simply click 'add to list'. If you click on the product image, you can change the item's quantity using the dropdown box.

We list over 30,000 items from 300 major retailers and brands on site, giving you the widest possible choice for your gift list! These are our Brand Partners and we work closely with them, know their products well and can easily source anything they make or sell.

We don't show everything our Brand Partners stock on site, just the most popular items that our buying team have chosen. If you want to add something from a Brand Partner that you can't find on site, you'll need to upgrade your account and click Product Request in the Add Gifts section of Control Panel - then we'll add it for you! You can see all of our Brand Partners by clicking here.

With our Premier Plus account you can add as many bespoke gifts to your list as you like, quickly and easily using the Cash Gifts section in Control Panel. You can choose to create a Charity Donation, Honeymoon Fund and Cash Gift. Simply add your own title, description and price as well as uploading your own image and they'll be added to your list instantly!

Please note that we don't buy or deliver these gifts to you. Once bespoke gifts have been purchased, the cash amount will be transferred to your bank account when your list closes, so you can buy it from the external site whenever you're ready!

Sadly there are a few items that we can't accept on your behalf.

We are unable to accept perishables such as food hampers, chocolates or cheese as these tend to expire before your delivery date.

We're also unable to accept live products such as plants and trees as we'd hate those to expire before your delivery too! All of the above can be added to your list - they'll just be treated as Bespoke Gifts where the cash is transferred to you to complete the purchase.

We list smaller 'occasional' pieces of furniture such as chairs and lamp tables, but we're unable to accept large furniture items such as beds, sofas and dining tables as our delivery is not geared up for heavy items. The same applies to large white goods such as fridges, cookers and washing machines. For all of these items we recommend adding them as a Bespoke Gift, which allows you to organise the ordering and delivering when convenient for you.

Finally, we're very reluctant to add large mirrors to your list. Experience has taught us that these are very difficult to deliver successfully; and no one wants a broken mirror as a wedding present! Again, we recommend adding these as a Bespoke Gift so that you can order direct delivery yourselves.

Our honeymoon fund is designed to be different from the rest, and a little more discreet! There are no ties to any tour operators and the cash is yours to do with as you wish.

We've created hundreds of exciting 'gifts' that your guests can contribute towards, from a romantic dinner through to flight upgrades, champagne in your room or breakfast in bed! And if you can't find exactly what you're after in our honeymoon fund department you can add a Bespoke Gift in the Create-a-gift section of My Account.

Your guests will feel that they've bought you something truly personal and memorable and not just given you cash. But of course, it's up to you how to spend your money once it's been transferred to you.

You can upload your own bank account details within the My Account dashboard and also book your own cash transfer date for any time after your list has closed. If you'd like your money sooner, you can arrange as many interim transfers as you like by contacting our Customer Services team on hello@prezola.com.

There are no transaction fees for you or your guests, so 100% of the funds come to you.

Honeymoon fund cash contributions are only available with our Premier Plus account, where the £59 fee covers these costs upfront, no matter how big your fund.

As the UK's biggest online wedding gift list company, we've managed honeymoon funds and cash contributions for thousands of couples, transferring millions of pounds directly to their bank accounts since 2010. Our service is safe, secure and flexible.

Our easy online cash contribution service allows guests to contribute towards larger items such as the deposit on your first home, a new sofa, home improvements or anything else you're saving up for!

You'll just need our Premier Plus account, which costs £59, after which there are no transaction fees for you or your guests, meaning that 100% of the funds come to you.

You can add your own gifts in the Cash Gifts section of Control Panel. Here you can create your own gifts with a bespoke title, description, price and image.

Guests can make contributions quickly and easily at our secure online checkout. You can keep track of all transactions in the Cash Gifts section and decide when to transfer them to your own bank account.

As the UK's biggest online wedding gift list company, we've managed honeymoon funds and cash contributions for thousands of couples, transferring millions of pounds directly to their bank accounts since 2010. Our service is safe, secure and flexible.

We list over 100 of the UK's leading charities and you can add these to your list just like any other gifts, available for all account types.

Guests can make charity donations quickly and easily at our secure online checkout. You can keep track of all transactions in My Account and decide when to transfer them to your own bank account. You'll then be able to make the donation to your charity personally and (if you're a UK taxpayer) the charity will benefit from Gift Aid, making your generosity go even further!

Prezola is the only wedding gift list service where you can earn Prezola Rewards every time a guest buys you a gift.

With Prezola Rewards you will earn £1 to spend on Prezola for every £10 your guests spend on gifts. Cash gifts do not apply. The more your guests spend, the more you earn.

A £100 Dualit toaster? That’s £10 Prezola Rewards to spend on site! That £220 Le Creuset? That’s £22 of Prezola Rewards. It soon adds up. A £3,000 gift list could earn you £300 in Prezola Rewards.

Just like Boots Advantage Card or Nectar Points, your Prezola Rewards can be spent on site. Think of it as our gift to you.

Prezola Rewards are great for snapping up any leftover presents - no more incomplete dinnerware sets or most wanted gifts left behind! You’ll enjoy a free newlywed shopping spree courtesy of Prezola.

Prezola Rewards are so generous that if you have an alternative gift list elsewhere, you will want move it all to Prezola. No problem. All you need to do is share your list details with our Personal Shoppers and they'll move everything to Prezola list.

Creating a wedding gift list is great fun, but with so much choice you need to leave yourself plenty of time.

Start browsing fairly early but bear in mind that product ranges might change. If you create your list too early you may find that some items are not available when your list goes live.

We recommend finalising your list just before you send your invitations out, which is usually 10-12 weeks before the wedding date. Of course, you can add to your list or remove unwanted items at any time, even after the list has been made public.

Unlike department stores, you can open your Prezola list as early as you like, meaning that guests can buy a gift as soon as they receive your invitation!

We recommend at least one gift per guest (not per couple) to give plenty of choice! 100 guests = 100 gifts on the list!

Keep an eye on your list too and add more items if needed.

Unlike department stores you can open your list as soon as you like and keep it open for as long as you like after the wedding. This means that guests can buy a gift as soon as they receive your invitation!

Your list will automatically be open as soon as you register with us, but if you'd like to keep it hidden while you're getting ready, you can select your own 'Open' date in the List Preferences section of My Account.

Your guests will only find your list once you have shared your unique gift list number with them.

We recommend that you open your list when sending out your invitations and we'll close your list automatically two weeks after your wedding date. These are our default settings but you can change them easily in the List Preferences section of My Account.

We're able to store your gifts for up to 6 months after the wedding free of charge, a little longer by request.

Friends and family access your gift list online at Prezola with your unique gift list number. This will be emailed to you when you register and is also available in My Account.

We provide free gift list cards for you to include with your wedding invitations if required, and these contain everything guests will need in order to buy a gift.

They can add any item from any retailer to a single basket as well as cash, charity and honeymoon contributions before making payment at our secure check out.

You can also link guests directly to your gift list with your unique URL, which you'll find in My Account. If you're emailing invitations or hosting your own wedding website this will bring guests directly to your list, by-passing the need for your list number.

Our Guest Services team is on hand to help should any of your guests prefer to place an order by telephone. You can also integrate your gift list into your Getting Married wedding website.

Our Guest Services team are on hand to help and are very experienced in dealing with wedding guests.

Guests are welcome to call or email us to make a purchase from your list. Our friendly Customer Services team can answer their questions, help them choose the perfect gift, and place their order over the phone.

Email hello@prezola.com or call us Monday to Friday, 9.30am to 5.00pm on 0800 488 0082.

We make it easy for you to keep track of everything that has been bought from your gift list.

Simply sign in to Prezola and go to the View My Gifts tab in Control Panel. You'll see the status of all your gifts and can also download a PDF or CSV of purchases at any time.

Each gift is delivered to you with a gift card attached, telling you who has bought it. You will also be sent a final checklist of your gifts, including details of the purchaser.

You can use this to keep track of everything that's been purchased and help you write those all-important thank you notes!

Modern wedding etiquette is that you don't need to thank guests for their gifts until after your wedding, even if you know what they've bought you long before that!

Go to view your gift list and in the bottom right corner, there is a button that says ‘Click to edit your list’.

You might want to rearrange the gifts displayed on your gift list so it looks the way you want. To do this, go to your gift list and click the ‘Click to edit your list’ button in the bottom right corner. Icons will appear next to all of your gifts including an icon with four arrows. Click and hold this icon, dragging it to the position where you want the gift to show.

Once you exit edit mode by clicking ‘Click to preview your list’, you can view your gift list how your guests will see it to make sure it all looks how you like.

There are some gifts you’ll want purchased more so than others. You can select these in the edit mode of your gift list. Go to your gift list and click the ‘Click to edit your list’ button in the bottom right corner. Icons will appear next to all of your gifts including a pencil icon. Click the icon and a pop-up will appear with a tick box near the bottom that says ‘Mark this gift as Most Wanted’. Tick this box and click Save.

When you exit edit mode by clicking ‘Click to preview your list’, a star will appear on the gift you’ve just marked to show your guests that you really want this gift in particular.

You may want to clarify details for a bespoke item or tell your guests how much you love that gift! To add a comment to a gift, go to your gift list and click the ‘Click to edit your list’ button in the bottom right corner. Icons will appear next to all of your gifts including a pencil icon. Click the icon and a pop-up will appear with a box for typing in comments.

Once finished, click on the button in the bottom right corner that says ‘Click to preview your list’ to see how it all looks. You’ll notice that a speech bubble icon will have appeared over your gift with the comment. Guests can hover their cursor over this gift or tap the gift to read the comment.

Go to your gift list and click the ‘Click to edit your list’ button in the bottom right corner. Icons will appear next to all of your gifts including a bin icon. Click this to remove any gifts you no longer want and it will be removed so guests will no longer be able to see them.

Unfortunately you won’t be able to remove gifts that have already been purchased. If you’ve changed your mind and no longer want this gift, please contact Customer Services to arrange an exchange.

To change your cover photo or profile picture on your gift list, simply go to your gift list and enter edit mode by clicking ‘Click to edit your list’ in the bottom right corner. Then click the camera icon either next to your profile picture or on the top left corner of your cover photo to upload a new image. Don’t forget to press Save and then exit edit mode by clicking ‘Click to preview your list’ in the bottom right corner to see how it all looks.

To remove this, go to your gift list and click the ‘Click to edit your list’ button in the bottom right corner. A pencil icon will appear next to your wedding date which opens a pop-up box. Then simply untick the box that says ‘show your wedding date on your gift list’ and hit Save.

Prezola is updated regularly and automatically to maintain accurate availability and pricing. However, occasionally a retailer may not be able to fulfil an order after it's purchased by a guest.

In these rare instances we will credit your account with the equivalent amount so that you can choose another gift from the gift list, or anything else on site at Prezola.

There are no delivery charges at Prezola within the UK!

We don't charge guests for delivery and we deliver all of your gifts to you after the wedding free of charge too. We really don't like delivery charges!

Our delivery service is completely free of charge within the UK, including the Channel Islands and The Isle of Man.

Ireland and mainland European deliveries are available by arrangement with an estimated delivery charge of £99.

Regrettably we are unable to deliver outside of Europe at this time. However, we can deliver free of charge to your own UK-based international shipper if required.

As gifts are purchased by your guests they'll be delivered to our Delivery Centre where they're checked, packed and stored for you, ready for delivery after the wedding. If anything arrives with us damaged we'll automatically arrange for it to be replaced without needing to bother you or your guests.

And don't worry. Everything is fully insured while in storage with us, and again while in transit to you.

Our courier delivers Monday to Friday on a 'By Noon' service, but we can arrange a Saturday delivery for a small supplement of £24 if required.

We will keep your list open for two weeks after your wedding and then need four weeks before your delivery to ensure that everything has arrived from our Brand Partners and been fully prepared for you.

You can choose your preferred delivery date and upgrade to a Saturday delivery in My Account. We will then be in touch to confirm your delivery details and date just before your delivery. While we endeavour to deliver all of your gifts in as few consignments as possible, sometimes where items are on a long delivery lead time they may need to follow separately.

When one of your guests buys a cash gift, honeymoon fund or charity donation from your gift list, they're saved under Cash Gifts in Control Panel until you're ready for them.

To receive funds you need to make sure you have entered your bank information in Personal Details and selected a cash transfer date in Cash Gifts of Control Panel. Your funds will automatically be transferred to you after your list has closed.

If you'd like to receive an interim fund transfer, please just let our Customer Services team know and we can arrange that for you.

You can exchange any item for an alternative product on site at Prezola at any time prior to delivery and for up to 14 days after delivery. Our Customer Services team is on hand to help with any exchanges or returns.

Our full returns and exchanges policy is available here.

If a guest changes their mind about a gift purchase made through Prezola they are able to cancel the order for up to 14 days after receiving an order acknowledgement from us.

Our delivery to you is fully insured, and so in the unlikely event of something being damaged in transit from Prezola, please contact our Customer Services team with a photograph of the item within seven days and we will send a replacement.

Should we need the item to be returned to us, we will provide you with a prepaid returns label.

Should an item supplied by one of our Brand Partners be faulty, please contact us via the Contact tab within My Account within seven days of delivery and we will work with the retailer to resolve the issue for you.

Should we need the item to be returned to us, we will provide you with a prepaid returns label.

We recommend that you register any electrical goods with the manufacturer as soon as you receive them in order to activate your warranty. The warranty card will always be included in the product packaging.

Should an electrical appliance be faulty we are able to arrange an exchange if the item has not been used, is in its original packaging and is reported within seven days of delivery. Electrical goods which develop a fault outside of this period are still fully covered, but directly under the manufacturer's warranty.

Our Customer Services team is always on hand to help out with any warranty issues that you may have.

Yes! Our gift to you for hosting your wedding gift list at Prezola is a 10% discount on all purchases you pay for yourself at Prezola after your list closes (excluding cash gifts).

If you're looking to complete a tableware set, snap up some unpurchased items or just spend any money you were given as a gift, this is a great way of making your money go further.

We will aim to deliver everything along with the rest of your gifts!

Winner of Wedding Gift List of The Year 2016, Prezola is the UK's leading online wedding gift list company, designed for modern style-savvy couples who want the greatest choice and flexibility. You can choose from over 300 well-known brands, add bespoke gifts and ask for cash, charity or honeymoon contributions. All on one list.

Free to register, your gifts arrive beautifully wrapped after the wedding with no delivery charges for you or your guests. Click here for more information.

Founded in 2010, we manage thousands of wedding gift lists and honeymoon funds for happy couples every year!

Prezola is designed to be easy to use for you and your guests, giving you maximum choice and flexibility.

Create an account with us for free and start browsing products and adding gifts to your list, choosing from over 30,000 products on site from our 300 brand partners.

You can also add an unlimited number of cash contributions, honeymoon funds, charity donations or bespoke gifts with our Premier Plus account, costing just £59. After this one-off registration fee there are no transaction fees, commission or any other hidden costs for you or your guests. 100% of their contributions come straight to you! Click here for more information..

Unlike old-fashioned department store lists, you can open your list as soon as you like and don't have to wait until six weeks before the wedding. This means that guests can buy a gift as soon as they receive your invitation. You can also keep your list open for as long as you like after the wedding.

You can add new products or remove unwanted items from your list at any time.

Once your list is live, guests can choose any combination of gifts and cash contributions quickly and easily with our secure online check-out. We accept international credit cards from every country in the world, and guests can even choose to pay in their local currency. And if they don't like buying online, our Guest Services team is on hand to help with telephone orders.

At the end of the process we deliver all of your gifts, free of charge, on a delivery date to suit you. Cash contributions are transferred with no additional fees, straight to your bank account whenever you like. There are no ties and you can spend the money however you choose.

And, if you've changed your mind on any products, you can exchange them for any of the 30,000 products that we list on site at Prezola!

Easy. Flexible. Great value.

Click 'Find A List' at the top of your screen and enter the unique wedding list number the couple gave you into the top search bar. This number will be eight digits.

Their wedding gift list will automatically load and you can start to choose a gift.

View the gift list and click on any item that you're interesting in buying for more information.

For any gifts you would like to buy select 'Add to Basket' and select the quantity required.

If you'd like to add another gift you can 'Return to list', or if you're ready you can proceed to checkout.

We'll ask for your details and a gift message before passing you to our secure online check-out to make payment. We accept all credit cards from around the world with the exception of American Express.

Once you've paid, you're all set!

Gifts will be delivered directly to the couple after the wedding and cash contributions transferred to them whenever they choose.

The star on a couple’s gift list means this is one of their most wanted gifts, and it’s one they particularly want purchased over others. It can help you make sure the couple have all their favourite products purchased first over others.

The speech bubble icon on a gift means the couple have added a comment on this gift. To view the comment, simply hover over the gift with your cursor on a desktop and laptop, or tap the gift to view the comment on a tablet or mobile.

Our honeymoon fund is completely flexible and secure.

All cash contributions are transferred to the couple's bank account to spend as they wish.

There are no transaction fees or commission on payments, so 100% of your contribution will go directly to the couple.

Our cash contribution service is completely flexible and secure.

All cash contributions are transferred to the couple's bank account to spend as they wish.

There are no transaction fees or commission on payments, so 100% of your contribution will go directly to the couple.

Prezola is the only wedding gift list service where you couples earn Prezola Rewards every time a guest buys them a product from their gift list.

With Prezola Rewards you will give the happy couple £1 to spend on Prezola for every £10 you spend on gifts. Prezola Rewards are only given to the couple with product gifts. Cash gifts do not apply.

A £100 Dualit toaster? That will earn the couple a generous £10 Prezola Reward to spend on site!  The couple will earn a free newlywed shopping spree courtesy of Prezola!

Think of it as a way to make your gift go further!

Yes! During checkout, we give you the option to include a personal gift message for the couple to read when they receive your gift.

Your information will also be available for the couple to view online as soon as your transaction is complete.

Yes, we do! All deliveries are free of charge for you and the couple within the UK

All gift purchases are delivered directly to the couple after the wedding on a date of their choice.

Yes we do. For just £4.99 we will gift wrap your chosen gifts in luxury silver gift wrap and tie them with a white ribbon for that special extra touch to show you care. Your gift message also will be printed onto a gift card and added to your gift.

If you're making a cash contribution, we offer a printed commemorative gift card for £3.50. Again, this will contain your personal message and be delivered to the couple along with their other gifts.

If you change your mind about a gift purchase made through Prezola you are able to cancel your order for up to 14 days after receiving the order acknowledgement from us. All gifts are delivered directly to the couple after the wedding.

Just like any other online retailer, we make money on the physical products that we sell.

We don't make any money or charge any commission for cash contributions, honeymoon funds or charity donations.

When gifts are purchased by guests from our Brand Partners they remain the couple's property at all times, with Prezola simply offering a storage and delivery service. Should the unthinkable happen, everything stored at our Delivery Centre would be delivered on to its rightful owners.

All credit card transactions for gifts and cash contributions made through our secure payment gateway are fully insured under the Consumer Credit Act. This ensures that consumers are refunded by their credit card provider should a supplier go into administration.

We always recommend choosing well-established and reputable suppliers when planning your wedding. Founded in 2010, Prezola is the UK's biggest online wedding gift list company managing thousands of gift lists each year. In fact, we've been voted "Wedding Gift List of The Year" in 2014, 2015 and 2016.

Since launch we've delivered tens of thousands of gifts to many thousands of happy couples and transferred millions of pounds of cash contributions and honeymoon funds to date.

More About Us

A truly personal service for your special day