Terms & conditions

These are the terms and conditions on which we provide our products and services to you in helping you create a wedding gift list and delivering your chosen gifts to you.

Looking for guest T&Cs instead? Check out our guest terms and conditions.

Please read these terms carefully before you create an account with us or order any gifts. These terms let you know who we are, how we will provide your gifts to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

We may amend these terms from time to time. We will notify you in writing if there is any material change to these terms, but please check back for the latest terms that apply.

We are Prezola Limited, a company registered in England and Wales. Our company registration number is 07630238 and our registered office address is The Metro Building, 1 Butterwick, Hammersmith, London, England W6 8DL. Our VAT number is 112400680.

We are a subsidiary of The Cambium Group UK Holdings Limited with a registered company number of 12026946.

If you would like to know more about the products or services we provide, please contact us.

If we need to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us.

You will need to register an online account with us before you can create your wedding gift list. To create an account, you will need to provide us with your name, your email address and your wedding date. You agree to keep your username and password relating to your Prezola account confidential at all times. You are responsible for all activities relating to your Prezola account.

In registering an account, you have accepted these terms and conditions, and this is the point where a contract is formed between us and you.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract with us during the time periods set out below.

This cancellation right starts from a period of 14 days after you receive an email confirmation from us.

To cancel a contract, please contact us.

After registering an account with us, you compile a list of different gifts that you would like. These gifts could be from our ‘branded product’ range, ‘custom’ products from another store or ‘cash contributions’, such as honeymoon contributions or charity contributions. 

Your guests buy these gifts for you. 

The monies that your guests have used to buy these gifts for you are monies that have been pledged. 

You can use these pledges to place an order for gifts. (There are stipulations as to how you can use your pledges.) 

Once you place an order for the gifts that you ultimately would like, we will start the process of getting these to you. 

Upon your request we aim to deliver these gifts within 6-8 weeks.  Stock availability or the nature of the item ordered might on occasion breach the stated lead-time  

For cash contributions, we will transfer these pledges to your bank account upon your request. 

For charity contributions, we will transfer these pledges to your bank account. From there, you can easily donate to your charity of choice. 

Our service is free of charge for the couple (except for certain deliveries such as large furniture) 

On any cash contributions or honeymoon funds, should your guests purchase these, we will charge your guests a 1.9% handling fee, which simply covers the transaction costs charged by our payment gateway provider, Stripe. For example, if a guest is gifting £100 to a cash fund, we will charge them £101.90 and you will receive the £100 gift. 

Guests contributing to charity donations are not charged this fee. We pay the transaction costs on charitable donations as a gesture of goodwill for their generosity towards a good cause.

There are no fees attached to any of our branded products or charity funds. 

Choose products you’ll love from over 300 of our branded partners/suppliers. ‘Branded products’ mean physical products that are offered by the partners/suppliers on our brands page on our website. ‘Brand Partners’ mean the partners/suppliers on our brands page on our website.

We can offer the vast majority of products that are featured on that supplier’s particular website. If you can’t see what you want from that supplier on our website, then let us know and we will do our best to find it for you. Where that supplier has an online exclusive, we may not be able to source this for you but we will do our best to find a suitable alternative for you.

All branded products are sold at the Recommended Retail Price (RRP) as provided to us by the relevant suppliers.

When it comes to placing an order, you have full flexibility within ‘branded product’. This means that if a guest has pledged against a branded item that you have chosen, you can still select another item from our branded products and order that, even if you didn’t have these items on your list originally. For example, if you have added a branded product coffee machine to your list and this is bought for you by a guest, then you have the flexibility if you would like to change this to another item in branded product such as a Pizza oven.

Any pledges made against branded products can only be spent by you within our branded products. They cannot be transferred to cash, custom product, vouchers or charity. You can however use pledges made against cash contributions, vouchers and custom product to order branded products instead.

It is important to note that we do not carry stock. This means that once you have placed an order for branded product, it can take up to 6-8 weeks for us to receive your gifts and collate them for you in our warehouse and deliver these to you. Lead-time may be exceeded based on stock availability and the nature of the item ordered.

Discontinuations by our suppliers can happen. Subject to our suppliers, we will do our best to find you a suitable alternative within our branded products.

Prices for Branded Products are set at the recommended retail price, but occasionally prices may change. Should the price change for a Branded Product on your Gift List, we will contact you and give you a minimum of two weeks to confirm your order at the original amount. 

However, if your guest(s) have already pledged against an item, and the supplier subsequently increases that price, we will notify you of the price increase date and give you a minimum of two weeks to order your gift prior to the increase. Eg. if your guest pledged against an Ooni pizza oven for £299, and the next day Ooni increased the price of that pizza oven to £305, when it came to you placing an order, we would email you with a date that the price increase comes into effect allowing you a minimum of two weeks to order your Ooni at the original amount of £299.  After the date of the increase has passed, we will increase that price to £305 to reflect the price increase from the supplier.

In addition to our huge range of branded products, we offer you the ability to add products from other brands not found on our website. We refer to these as ‘custom products’.

There is a limit of 10 custom products that you can have on your list. There is no charge for this feature.

Please bear in mind that if you are adding (for example) 6 of the same glasses, this will count as one custom product, but if you added 6 different, individual glasses, this will count as 6 custom products. If you added a set of 6 glasses, this would count as 1 custom product.

If you choose to load custom products via our “Add an item from another website” function, you need to add this custom product onto your list at that website’s recommended retail price (“RRP”) (We will not list these products at promotional or sale prices).

You will also need to make sure that you are adding the correct model, colour, price and quantity.

We reserve the right to change any custom product to the correct and most current RRP.

Custom products must be from a UK website and must be priced in Pounds Sterling.

Occasionally, we find that some custom products added to lists can be sourced through our Brand Partners. To allow us to check this for you, any custom products added to your list will be held in a “pending” state for up to 3 working days.

We will notify you when any of your custom products have been purchased by one of your guests.

We do not source any custom products that have been pledged for. Instead, we will transfer your custom product pledges to you as cash, allowing you to source these products from the retailer of your choice. We will offer you two free bank transfers.

Any pledges made against branded products can only be spent by you within our branded products. They cannot be transferred to cash, custom product, vouchers or charity. You can however use pledges made against cash contributions, vouchers and custom product to order branded products instead.

We also offer you the ability to add a variety of cash contributions to your list. These can include honeymoon cash contributions, and cash contributions to specific funds (e.g. deposits to a house, car, short breaks, home renovations etc.).

You can choose from cash contributions listed on site or create your own custom funds. If you create a custom fund, which matches a product that we are able to source for you, we will automatically exchange your fund for a physical product, which will then be available for your guests to purchase.

There is no limit on the number of cash contributions you can have on your list.

There is no charge for you to have cash contributions on your list.

On any cash contributions or honeymoon funds, should your guests purchase these, we will charge your guests a 1.9% handling fee, which simply covers the transaction costs charged by our payment gateway provider, Stripe. For example, if a guest is gifting £100 to a cash fund, we will charge them £101.90 and you will receive the £100 gift. 

Guests contributing to charity donations are not charged this fee. We pay the transaction costs on charitable donations as a gesture of goodwill for their generosity towards a good cause.

There are no fees attached to any of our branded products or charity funds.

Pledges made towards cash contributions can be spent on branded products or vouchers or be withdrawn as cash.

We offer two free transfers of funds to you. We will transfer the total funds to your bank account upon request and provision of your bank details.

Choose to raise money for one our listed charities or add your own registered charity.

All charity funds are transferred directly to your bank account. From there, you can easily donate to your charity of choice. There are no fees for charity contributions.

Any pledges made against vouchers can only be spent on vouchers and branded
product, it cannot be transferred to cash or custom funds.  

Prezola offers a Prezola Gift Card that your guests can pledge monies to.

The Gift Card is included on your list when you register with us. However, the Gift Card is not obligatory, and you are able to remove the Gift Card from your list by clicking the hide icon.

Any pledges made to a Prezola Gift Card can only be spent within our branded products and cannot be used in exchange for cash or fund contributions, charities or custom products.

Certain gifts on our site can only be purchased if you satisfy the legal age requirement for that gift. We are not allowed by law to supply these gifts to you if you do not satisfy these age requirements. If you are underage please do not attempt to order or list these gifts through our site. These gifts are:

(a) knives; or

(b) alcohol.

If we are unable to determine your age we may refuse to sell or deliver age-restricted gifts.

Group gifting gives your guests the option to split the cost of items on your list. Should the full amount needed to purchase the item not be fully pledged by your guests, you will receive the partial value of what has been pledged in your Prezola account.

You have the option of topping this amount up yourself to the full amount of the item and ordering it. If you choose not to top this up, the partial pledges will be put within your Prezola account to be spent only within our branded products.

There are no fees attached to any of our branded products, vouchers or charity funds.

On any cash contributions or honeymoon funds, should your guests purchase these, we will charge your guests a 1.9% handling fee, which simply covers the transaction costs charged by our payment gateway provider, Stripe. For example, if a guest is gifting £100 to a cash fund, we will charge them £101.90 and you will receive the £100 gift. 

Guests contributing to charity donations are not charged this fee. We pay the transaction costs on charitable donations as a gesture of goodwill for their generosity towards a good cause.

Monies pledged towards cash funds and charity funds can be transferred to your bank account.

Upon request we will transfer the balance on your cash funds into your nominated bank account. Please allow up to 5 working days for cash transfers to be deposited into your account. Please note that we offer two free cash transfers. Prezola reserves the right to charge additional administration fees for any further transfers.

Money pledged toward branded products, Prezola gift cards and vouchers must be redeemed by placing an order with Prezola and cannot be withdrawn as cash.

When you are ready, you will place an order for the gifts you would like to order. You can place an order online in your account or by getting in touch with Customer Services. Please note that you must place an order before we will go ahead and order these gifts from our suppliers.

Top-up discount

We are delighted to offer you a 20% discount on your first ‘top-up.’ A ‘top-up’ occurs when you have confirmed your gifts, and are adding extra items which require money to be added to your account with us (money that was not pledged to you by your guests) before placing your order. This means, if your account balance amounts to £1,000 of pledges, and you place an order that exceeds that amount, the remaining balance owed is called a ’top-up’. For example, if you add an additional £500 worth of products, we will offer you a 20% discount on that top-up, and you will only pay £400. 

Please note: This offer excludes any voucher or subscription brands like Currys, Truly and Mr & Mrs Smith, as well as selected brands from time to time.

Lifetime discount

As a previous Prezola customer, we are delighted to offer you a lifetime discount of 10% on our huge range of branded products once your balance reaches zero. This discount is only available following your occasion date. The 10% lifetime discount cannot be used in conjunction with the top-up discount.

Please note: Like the top-up discount, this offer also excludes any voucher or subscription brands like Currys, Truly and Mr & Mrs Smith, as well as selected brands from time to time.

Delivery is completely free for couples in the UK, including a convenient Saturday service. We offer each of our couples two complimentary UK deliveries, if any additional are required this may incur a fee. Guest orders are delivered directly to the couple, and free on branded product orders over £75. A small delivery charge of £2.99 is applied on branded product orders under that amount. Please note, larger or heavier items like furniture, may not qualify for free delivery due to their size and weight.

Some items (such as large furniture or fragile products, vouchers, and perishable items like chocolates) may need to be delivered to you directly from our suppliers. This falls outside of our complimentary delivery service. Therefore, these items will arrive separately from your other lovely gifts.

If you reside outside of the UK (including the Crown Dependencies), or wish to have your gifts shipped overseas, this falls outside our complimentary delivery. In these cases, there will be a delivery fee, as well as applicable import costs to factor in. If you need help with a delivery quote to ship your gifts internationally, please let us know by contacting our customer service team on cost on 0800 488 0082 or customerservices@prezola.com.

For both your convenience and ours, we will group as many items together as possible.

We are currently quoting 6-8 weeks for your wedding gifts to arrive in our warehouse from the time you place your order, although many items will arrive sooner than this. Some of our suppliers are experiencing longer lead times due to ongoing supply chain challenges. We will of course endeavour to keep you updated of these delays where possible.

Some of our branded products are artisanal and made to order. Lead times are longer than average for these types of gifts. In these instances, we will alert you to any issues in fulfilling gifts on your list.

We offer up to 3 months’ free storage for your gifts once the last gift arrives in our warehouse. After this time, a fee will apply. For more information, please contact us.

If you receive any items that are damaged or faulty within your delivery, please ensure that you contact us within 7 days of receipt, and we will be delighted to arrange a replacement for you.

If you no longer want a Gift and would like to return or exchange it, please contact Customer Services within 14 days and we'll provide you with a returns address. We are unable to cover the cost of returns if the gift is not damaged or faulty. Please make sure the gift is returned in a resalable condition and in its original packaging.

We want you to have complete peace of mind. The pledged monies that are needed to fulfil your list will be held in a separate trust account. This trust account is 100% ring-fenced and separate from our company’s bank account. The monies are held until your branded product and voucher orders are placed, and your cash funds are withdrawn.

Prezola takes fraud and money laundering very seriously and as such closely monitors all purchases. If we suspect fraud or see suspicious activity on your account we reserve the right at our sole discretion to suspend your account whilst we investigate and/or report activity to the relevant authorities.

For more information about promotions, including our ongoing refer a friend promotion, please check out our promotion terms and conditions.

If we don’t manage to fully comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with a customer services advisor before confirming your order.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to your products, including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and not defective.

We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Our total liability to you in respect of any losses arising as result of nondelivery of the products ordered by you shall in no circumstances exceed the cost of the product(s) ordered but not delivered.

Occasionally our attempts to perform our duties to you under these terms may be interrupted by events out of our reasonable control. Where we become aware that this is the case, we will let you know as soon as we can and our duties will be suspended until they can be performed again. We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by an event outside our reasonable control.

We will use the personal information you provide to us:

(a) to create your online account;

(b) supply your gifts to you;

(c) to process payment for the gifts; and

(d) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

We will process your personal information in accordance with the terms in our Privacy Policy.

We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the service in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the service in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the service in either the Northern Irish or the English courts.